Key Travel Provides Nonprofits with Seamless Omnichannel Experience via Vonage
Customer Company Size
Large Corporate
Region
- Africa
- America
- Europe
Country
- Canada
- United Kingdom
- United States
Product
- Vonage Contact Center
Tech Stack
- Unified Communications System
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Functions
- Sales & Marketing
Services
- System Integration
About The Customer
Key Travel is the world’s largest travel agency that focuses exclusively on nonprofits. It helps humanitarian, academic, and faith-based organizations travel as quickly, safely, and sustainably as possible. With offices in the U.S., Canada, UK, Europe, and Africa, Key Travel books flights, hotels, and transportation all over the world. Customers can also use Key Travel’s state-of-the-art digital tools to book cost-effective and ecofriendly travel and to access 24/7 service through the Global Travel Hub powered by Vonage Contact Center.
The Challenge
Key Travel, the world’s largest travel agency focused exclusively on nonprofits, needed a reliable communication system to cater to its global customer base. Their customers, who are often on the move, required the ability to book trips and accommodations on the fly and connect with an agent if their plans changed quickly. The organization's previous unified communications system, run by a third-party managed service partner, was not always reliable. This led Key Travel to start looking for a new vendor in 2018.
The Solution
After an 18-month search, Key Travel chose Vonage as their new vendor. Vonage's Contact Center solution provided the reliable communication system that Key Travel needed. The solution works from anywhere, which is crucial for a global organization like Key Travel. The Vonage Contact Center offers automated call features that improve efficiency and the flexibility to quickly scale up or down as needed. Key Travel values not only Vonage’s technology but also the partnership and industry expertise that Vonage brings.
Operational Impact
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