Keoride Sydney
Customer Company Size
Large Corporate
Region
- Pacific
Country
- Australia
Product
- Keoride
- OpalPay
Tech Stack
- On-Demand Transit Platform
- Payment Integration System
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Environmental Impact Reduction
Technology Category
- Functional Applications - Fleet Management Systems (FMS)
- Analytics & Modeling - Predictive Analytics
- Networks & Connectivity - Cellular
Applicable Industries
- Transportation
- Cities & Municipalities
Applicable Functions
- Logistics & Transportation
- Facility Management
Use Cases
- Fleet Management
- Last Mile Delivery
- Smart City Operations
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Keoride is a partnership between Keolis Downer, AECOM, Via, GoGet, Data61, and Transport for NSW, launched in early 2018. The service provides on-demand transportation to residents in two suburban areas north of Sydney, Macquarie Park and Northern Beaches. Keolis Downer is a leading provider of public transport in Australia, operating and maintaining various transport services. The partnership aims to offer an accessible, equitable, and sustainable transportation solution for the growing region of Sydney. The service is part of New South Wales’ On Demand Public Transport Program, which includes 11 trials of on-demand service in Sydney, Newcastle, the Central Coast, and the Illawarra.
The Challenge
Prove the case for on-demand transit in the greater Sydney region and grow ridership on the BRT line. The service aims to provide commuters a link to and from employment hubs in Macquarie Park and offer residents and visitors a connection to BRT stops in Northern Beaches. The initiative is part of New South Wales’ On Demand Public Transport Program, which explores the potential of on-demand transit to create additional connections to transit in the greater Sydney region. The challenge also includes aligning with the City’s “Sustainable Sydney 2030” plan, which calls for more public-private partnerships to make Sydney more accessible, equitable, and environmentally sustainable.
The Solution
Keoride launched in March 2018 as part of the government’s commitment to innovative transport solutions. GoGet provides and maintains the cobranded fleet, including wheelchair accessible vehicles, while Keolis Downer operates the services. The Macquarie Park service operates during peak commuting hours, connecting transit stops to central employment precincts. The Northern Beaches service offers first and last mile connections to three B-Line BRT stops. Keoride integrates with Sydney’s OpalPay system, allowing passengers to pay for on-demand trips with the same card used for other transit options. Pricing is affordable, with flat fares in Northern Beaches and distance-based fares in Macquarie Park.
Operational Impact
Quantitative Benefit
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