Keep Truck in Carolina Logistic Case Study
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- KeepTruckin ELD
- Transflo Hours of Service app
Tech Stack
- Mobile Application
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Networks & Connectivity - Cellular
Applicable Industries
- Transportation
Applicable Functions
- Logistics & Transportation
Use Cases
- Vehicle Telematics
- Fleet Management
Services
- System Integration
- Training
About The Customer
Carolina Logistic is a general freight company based in Candler, North Carolina. They have a fleet size of 450, making them a sizable player in the logistics and transportation industry. Due to the size and complexity of their business, they decided to be proactive about adopting Electronic Logging Devices (ELDs). Their operations run 24/7, making it critical for them to have a reliable ELD solution with round-the-clock customer support. They initially went with the Transflo Hours of Service app but had to re-evaluate their options due to issues with the mobile application.
The Challenge
Carolina Logistic, a general freight company with a fleet size of 450, initially adopted the Transflo Hours of Service app for their Electronic Logging Device (ELD) needs. However, they encountered issues with the mobile application during the rollout. As the mandate for ELDs was approaching quickly, they felt the need to find a solution they were more confident in. This prompted Carolina Logistic to re-evaluate their ELD options. They were looking for an easy-to-use and reliable mobile application with excellent customer support.
The Solution
Carolina Logistic decided to switch to the KeepTruckin ELD after re-evaluating their options. The KeepTruckin ELD was found to be easy-to-use and reliable, with excellent customer support. The simplicity of the driver app was a key reason for their decision, as their drivers found it much easier to use than Transflo. The company also appreciated KeepTruckin's 24/7 customer support, which was critical for their round-the-clock operations. To test the quality of support offered by different ELD vendors, they called into various vendor support lines and asked tough questions. KeepTruckin's support was found to be the easiest to reach and the most knowledgeable.
Operational Impact
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