Keep Truck in - ARL Transport LLC Case Study
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- KeepTruckin ELD
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Fleet Management Systems (FMS)
Applicable Industries
- Transportation
Applicable Functions
- Logistics & Transportation
Use Cases
- Fleet Management
Services
- System Integration
- Training
About The Customer
ARL Transport LLC is a transportation company based in Moon Township, Pennsylvania. The company operates in the intermodal sector and has a fleet size of 450. ARL Transport prides itself on superior customer service, which is a key aspect of their business operations. The company's IT Director, Tom Lioi, and Logs and IFTA Professional, Ben Bonasso, play crucial roles in ensuring the company's technological needs are met, including the implementation of an Electronic Logging Device (ELD) solution for their fleet.
The Challenge
ARL Transport was in search of an Electronic Logging Device (ELD) solution that their 450 owner-operators would find easy to use. They had previously worked with another ELD provider, but were dissatisfied with the lack of customer support. The company's high standards for customer service were not met by the previous provider, leading to the need for a new solution. The company's IT Director, Tom Lioi, and Logs and IFTA Professional, Ben Bonasso, began the process by asking their owner-operators what they wanted out of a solution. The overwhelming response was ease-of-use, with many stating they were already using the free KeepTruckin elog application for this reason.
The Solution
ARL Transport chose KeepTruckin as their ELD solution due to its ease-of-use and simplicity. The company was impressed with KeepTruckin's customer-centric engineering roadmap and willingness to implement changes based on customer feedback. KeepTruckin's superior customer support was also a key factor in ARL Transport's decision, with Tom Lioi describing it as a 'breath of fresh air'. KeepTruckin also proved to be a great implementation partner, ensuring that everything was working correctly and providing follow-up support. The implementation of KeepTruckin has simplified the training of drivers on log compliance and tech aspects.
Operational Impact
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