Karpel Solutions Provides Robust Business Continuity Services Using Continuum’s Fully-Managed Continuity247 Platform
Customer Company Size
SME
Region
- America
Country
- United States
Product
- Continuity247
- Vault
Tech Stack
- Backup and Disaster Recovery (BDR)
- 24x7x365 Technical Support
- Network Operations Center (NOC)
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
Technology Category
- Infrastructure as a Service (IaaS) - Backup & Recovery
- Infrastructure as a Service (IaaS) - Cloud Storage Services
Applicable Industries
- Professional Service
Applicable Functions
- Business Operation
Services
- System Integration
- Cloud Planning, Design & Implementation Services
- Cybersecurity Services
About The Customer
Karpel Solutions is a managed services provider (MSP) that focuses on its clients’ strategic goals through the application of current and cost-effective technology. For more than two decades, Karpel Solutions has been providing technology solutions to businesses, government departments, and the legal industry. Offering IT services and support, custom software development, and criminal case management software, Karpel has become known as one of the Saint Louis area’s most trustworthy and experienced technology providers.
The Challenge
As Karpel continued to grow and develop their managed services offerings, the company wanted to ensure it was utilizing the best available backup and disaster recovery platform in order to deliver the greatest possible service to its clients.
The Solution
Continuum’s Continuity247 platform, a fully-managed solution built specifically to meet the needs of modern MSPs. Karpel began deploying Vault in 2012 to support the growing backup needs of its client base. When Continuum announced the launch of Continuity247, Karpel decided to test it in-house. The platform's features, such as 24x7x365 technical support, customizable retention points, and verification of backups, met both the company’s and their clients’ needs. The increased efficiency and faster restoration times were significant improvements over other BDR solutions.
Operational Impact
Quantitative Benefit
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