RingCentral > Case Studies > John Varvatos Enterprises: Streamlining Communication with RingCentral's VoIP System

John Varvatos Enterprises: Streamlining Communication with RingCentral's VoIP System

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration
Application Infrastructure & Middleware - Middleware, SDKs & Libraries

Applicable Industries

Retail
Telecommunications

Applicable Functions

Human Resources
Maintenance

Use Cases

Personnel Tracking & Monitoring
Time Sensitive Networking

Services

System Integration
Training

About The Customer

John Varvatos Enterprises is an American luxury fashion brand that designs, manufactures, and retails high-end men’s clothing and accessories. Founded in 2000, the organization employs over 270 people and has design shops, offices, and store locations around the world. The company was struggling with a legacy phone system that was not only expensive and difficult to manage but also impeded communication due to its lack of functionality. The company needed a solution that could scale with its growth, improve communication, and reduce costs.

The Challenge

John Varvatos Enterprises, a luxury fashion brand, was struggling with its legacy phone system that had become a complex mix of phone lines from multiple carriers. As the company grew, the phone system failed to scale along with it, becoming increasingly expensive and difficult to manage. Employees often experienced dropped calls and had difficulty finding coworkers’ numbers. The helpdesk spent most of its time addressing phone-related issues, and HR would spend more than two hours installing phones for each new hire. The legacy system’s lack of functionality in terms of call routing, conference calling, consolidated phone directory, mobile support, and solution integration was impeding communication. Within the office, users would spend, on average, 10 to 15 minutes each day searching for coworkers’ numbers. Wholesale sales teams also experienced difficulty manually managing customer contact information.

The Solution

John Varvatos Enterprises decided to deploy RingCentral’s Voice over Internet Protocol (VoIP) phone system across its entire organization, including international offices, design studios, and retail locations. RingCentral is a Unified Communication as a Service (UCaaS) solution that delivers a cloud-based Private Branch Exchange (PBX) system. The vendor supports multiple communication channels through their cloud platform, allowing John Varvatos to eliminate the number of needed phone numbers and extensions. Through the cloud platform, the organization added new phones at a fraction of the costs and manages the phone system with greater ease. The new phones docked directly into users’ computers, and technicians no longer needed to navigate an on-premise network’s confusing conglomeration of phone lines. RingCentral’s system was so intuitive, John Varvatos did not need a formal training process for the new phone system and reported that employees learned to use the new phones within minutes.

Operational Impact

The transition to RingCentral’s VoIP system brought about significant operational improvements for John Varvatos Enterprises. The cloud-based system eliminated the need for multiple phone numbers and extensions, simplifying management and reducing costs. The intuitive interface reduced onboarding and training time, with employees learning to use the new phones within minutes. The system also improved communication with features like call routing, conference calling, and a consolidated phone directory. The integration with Salesforce and Zendesk further enhanced productivity by automatically presenting customer information for both incoming and outgoing calls and automatically logging numbers, generating tickets, and bringing in past customer history for the service team members. The company was able to deploy the system across its entire organization in a month, significantly faster than most VoIP solutions.

Quantitative Benefit

Reduced annual phone system costs by 18 percent
Saved the IT department more than 350 hours a year
Decreased IT tickets year-over-year by 40 percent in the first year of RingCentral’s deployment