Chain.io > Case Studies > Jaguar Freight Services: Accelerating Customer Integrations with Chain.io

Jaguar Freight Services: Accelerating Customer Integrations with Chain.io

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Technology Category
  • Application Infrastructure & Middleware - Data Exchange & Integration
  • Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
  • Transportation
Applicable Functions
  • Logistics & Transportation
  • Product Research & Development
Use Cases
  • Supply Chain Visibility
  • Transportation Simulation
Services
  • System Integration
About The Customer
Jaguar Freight Services is an international transportation and logistics company based in London, England, and Valley Stream, NY. The company offers personalized global supply chain solutions, freight forwarding, and freight architecture services. With a team of over 50 employees, Jaguar Freight Services has a bespoke operating system and supply chain visibility and management platform called CyberTrax. The company is committed to providing value to its customers through innovative technology and efficient services.
The Challenge
Jaguar Freight Services, an international transportation and logistics company, was facing a significant challenge in customer integrations. Despite having a talented in-house development team, the process of integrating customers was taking longer than expected, diverting the team's focus from other crucial development projects. This delay was causing frustration among customers who were not only waiting for integrations but also for other functionalities that were put on hold due to the complex integration projects. The company's President and CEO, Simon Kaye, recognized this issue and sought a solution that would speed up customer integrations without compromising other development tasks.
The Solution
Jaguar Freight Services turned to Chain.io, an integration platform, to expedite customer integrations and connect seamlessly with other valuable tech. Chain.io was integrated with CyberTrax, Jaguar's bespoke operating system and supply chain visibility and management platform. This integration enabled CyberTrax to connect with client ERPs and other technology related to tracking, visibility, customs, and other supply chain and logistics platforms. As a result, Jaguar Freight Services was able to provide customers with a single platform to manage freight, thereby speeding up customer integrations and freeing up critical IT resources for other development projects.
Operational Impact
  • The integration of Chain.io with CyberTrax has significantly improved Jaguar Freight Services' operational efficiency. The company is now able to speed up customer integrations, thereby enhancing customer satisfaction and loyalty. The solution has also allowed the in-house development team to focus on other important projects, thereby increasing productivity and innovation. Furthermore, by providing customers with a single platform to manage freight, Jaguar Freight Services has simplified the process and improved the overall customer experience.
Quantitative Benefit
  • Faster customer integrations, reducing the waiting time for customers
  • Freed up critical IT resources, allowing the in-house development team to focus on other important projects
  • Provided customers with a single platform to manage freight, simplifying the process and improving efficiency

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