IntraHealth International: Aligning workforce strategies to the business boosts the mission of nonprofit Global Health organization
Company Size
200-1,000
Region
- Africa
- America
- Asia
Country
- United States
Product
- IBM Kenexa Talent Frameworks
Tech Stack
- Not mentioned
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Human Resources
Use Cases
- Personnel Tracking & Monitoring
Services
- Software Design & Engineering Services
About The Customer
For more than 35 years, IntraHealth International has empowered local health workers to better serve communities in need in more than 100 countries around the world. The North Carolina-based nonprofit fosters local solutions to health care challenges by improving health worker performance, strengthening health systems, harnessing technology and leveraging partnerships. IntraHealth has a staff of nearly 600 employees currently working in more than 20 countries in Africa, the Americas and Asia. As a mission-driven organization, IntraHealth focuses its efforts on health workers because they play a critical role in delivering services to those in need. The World Health Organization estimates a worldwide shortage of 7.2 million health workers; this figure will grow to 12.9 million by 2035 if the global community does not increase investments in training and deploying more health workers. The world has new technologies, effective medicines and innovative treatments, but without access to health workers, too many people—an estimated 1 billion—lack access to health care.
The Challenge
IntraHealth International, a nonprofit organization that empowers local health workers to better serve communities in need, realized that it needed to overhaul its approach to recruiting to better address changes in the industry and to support organizational needs. The organization's human resources processes were initially dictated by the demands of donors, leading to a recruitment process that was driven to meet the needs of donors and projects, and not necessarily the needs of the organization as a whole. As a result, each country office had its own hiring practices that it applied to meet specific donor-driven deadlines. IntraHealth realized that it needed an overarching, organization-wide approach and process to integrate both donor and organizational priorities.
The Solution
To meet these challenges, and to help ensure the organization was in a better position to meet its global commitments, IntraHealth decided to develop an aggressive, comprehensive talent strategy aligned with its overall strategic plan. The organization has embarked on an integrated talent management platform with a tiered competency framework as a basis of its talent management functions. The goal is to create a global competency framework to support its commitment to developing a strong, integrated global talent management platform, and to ensure outcomes align with and support the overall mission and strategy. IntraHealth chose IBM to help develop a systematic, interactive and engaging talent management strategy. IBM Kenexa Talent Frameworks is a job-based competency library that provides ready-to-use job descriptions, competencies, proficiency-based behavioral statements, development goals, coaching tips and interview questions. Talent Frameworks also includes a tiered competency platform in a common language that was vital for integrating IntraHealth’s global talent management strategy.
Operational Impact
Quantitative Benefit
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