Interview With Tim Cassidy, President Of Cassidy & Associates Real Estate, Inc.
Company Size
11-200
Region
- America
Country
- United States
Product
- AppFolio Property Manager
- Yardi
Tech Stack
- iPads
- Apple products
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Functions
- Business Operation
- Facility Management
Use Cases
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Cassidy & Associates Real Estate, Inc. is a corporation that has been in operation since 1987. The company specializes in managing single-family residential homes, condominiums, and apartment buildings. With a focus on providing high-quality property management services, Cassidy & Associates has built a reputation for efficiency and customer satisfaction. The company is based in the United States and has a team that is dedicated to leveraging technology to improve their operations. They have recently made significant upgrades to their technological infrastructure to better serve their clients and streamline their processes.
The Challenge
Cassidy & Associates had been using Yardi for over 20 years but found it increasingly inefficient. The company was duplicating efforts on various tasks, leading to wasted time and resources. An intern from UCSB, who later became an employee, encouraged the company to embrace technology to streamline operations. The goal was to save time and eliminate redundant steps, which led to the decision to upgrade their systems and adopt new technology.
The Solution
Cassidy & Associates decided to switch from Yardi to AppFolio Property Manager, influenced by an employee who advocated for the use of Apple products and streamlined processes. The company purchased iPads and integrated them into their operations, allowing for on-site maintenance and inspections. Work orders could be written up and emailed directly to vendors, saving significant time. The marketing tools within AppFolio also helped in leasing units faster, with the leasing agent saving about 50% of her time. The screening feature of AppFolio made it easier and quicker to access reports, further enhancing efficiency. Additionally, the company went paperless, storing all tenant information and correspondence digitally, which improved accessibility and disaster recovery plans.
Operational Impact
Quantitative Benefit
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