Infosys leverages AppSense to improve user experience and system performance at Viterra
Customer Company Size
Large Corporate
Region
- America
Country
- Canada
Product
- AppSense DesktopNow
- AppSense Environment Manager
- AppSense Performance Manager
- XenApp
- XenDesktop
Tech Stack
- User Environment Management (UEM)
- Virtual Desktop Infrastructure (VDI)
- Terminal Server Environment
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Cost Savings
Technology Category
- Functional Applications - Remote Monitoring & Control Systems
- Application Infrastructure & Middleware - Data Exchange & Integration
- Analytics & Modeling - Predictive Analytics
Applicable Industries
- Agriculture
- Food & Beverage
Applicable Functions
- Business Operation
- Facility Management
Use Cases
- Remote Asset Management
- Predictive Maintenance
- Process Control & Optimization
Services
- System Integration
- Software Design & Engineering Services
- Cloud Planning, Design & Implementation Services
About The Customer
Viterra is a prominent player in Canada's grain industry, headquartered in Regina, Saskatchewan. With nearly a century of commitment to agriculture, Viterra partners with farmers to market and move their crops to global markets. The company boasts a superior network of assets and unrivaled connections to world markets, allowing it to efficiently handle, process, distribute, and transport grains and oilseeds. Viterra's focus on operational excellence throughout North America enables it to provide value to its partners through various contracting and risk management tools. As part of the Agricultural Business Segment of Glencore, Viterra continues to lead the industry with its expertise and dedication to agriculture.
The Challenge
Viterra, a leading agribusiness company, faced significant challenges with its terminal server environment, which was struggling to support nearly 4,000 users. The company experienced issues with corrupt profiles, slow logon times, and general system performance degradation. Roaming profiles often became bloated, leading to reduced performance and delayed logon times. These issues were adversely impacting user productivity, especially during peak load periods when users experienced slowdowns or frozen sessions. The cluttered environment, filled with logon scripts, group policies, and batch files accumulated over the years, further exacerbated the system's inefficiencies. Viterra needed a solution to address these challenges and ensure a seamless migration to a more efficient and user-friendly environment.
The Solution
To address the challenges within its end-user computing space, Viterra implemented AppSense in 2010, ensuring a seamless migration to XenApp by centralizing user settings and delivering them on-demand to any desktop. More recently, Viterra partnered with Infosys to upgrade and optimize the AppSense solution, leveraging the advanced features available in the latest version of AppSense DesktopNow. AppSense helped Viterra clean up their environment by eliminating logon scripts, group policies, and batch files that had accumulated over the years, simplifying the desktop management life cycle. The AppSense Environment Manager provided precise user control with a powerful user-based policy and personalization engine, delivering user and application settings on-demand to XenApp & XenDesktop based on the context of the user. Additionally, Viterra implemented AppSense Performance Manager to accelerate application launch times, improve desktop responsiveness, and reduce infrastructure costs by supporting more users per server. Infosys played a key role in fine-tuning the AppSense solution, helping Viterra achieve its strategic objectives in its End User computing domain.
Operational Impact
Quantitative Benefit
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