IndyGo's Transformation to Mobility Solutions with Ecolane Software
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Ecolane Software
Tech Stack
- API Integration
- Dynamic Scheduling
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Functional Applications - Fleet Management Systems (FMS)
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Transportation
Applicable Functions
- Logistics & Transportation
Use Cases
- Fleet Management
- Predictive Maintenance
Services
- System Integration
- Software Design & Engineering Services
About The Customer
IndyGo is the public transportation provider for the city of Indianapolis, Indiana. They operate a fleet of buses and other transit services to meet the transportation needs of the city's residents. IndyGo aims to provide reliable, efficient, and cost-effective transportation solutions. The organization is committed to enhancing the mobility of its customers, ensuring they have access to essential services and destinations. With a focus on innovation and customer satisfaction, IndyGo continually seeks to improve its operations and service offerings. The organization faced significant challenges in maintaining service levels during the COVID-19 pandemic and sought to transform its service direction to a more flexible and customer-centric Mobility Solutions/Concierge concept.
The Challenge
IndyGo faced multiple challenges in transforming its service direction to a Mobility Solutions/Concierge concept. They needed a software solution that could be used across various platforms, including TNCs, and had the ability to transfer trips between vendors while monitoring performance. The goal was to provide cost savings and offer multiple platforms for customer transportation needs. Additionally, maintaining a high level of service during the COVID-19 pandemic was crucial, as riders needed to attend life-saving doctor’s appointments. IndyGo also faced issues with their legacy software, which had many problems and provided little to no response for resolving monthly reports. They required a transit software partner that could offer continuous real-time optimization, increasing Rides Per Hour (RPH) and On-Time Performance.
The Solution
IndyGo implemented Ecolane's software solution, which provided significant cost savings and productivity increases. The new software was rolled out one month ahead of schedule and featured dynamic scheduling capabilities. The user-friendly software continuously optimized trips on the day of service, ensuring efficient operations. Ecolane's customer service approach, with 24/7 access and quick response times, was a welcome change from the legacy software. The implementation process included risk assessments to prepare staff and ensure a smooth roll-out. Weekly meetings between IndyGo and Ecolane facilitated seamless transitions and instilled confidence in the new system. The software also allowed for fare structure management and diminishing balances, enhancing the overall service offering.
Operational Impact
Quantitative Benefit
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