Improving Road Infrastructure Management with Location Intelligence
Company Size
1,000+
Region
- Pacific
Country
- Australia
Product
- CARTO Location Intelligence platform
- Maximo Asset Management System
Tech Stack
- GPS
- Mobile Application
- Cloud-based system
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Employee Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Transportation
Applicable Functions
- Logistics & Transportation
- Maintenance
Use Cases
- Asset Health Management (AHM)
- Infrastructure Inspection
- Real-Time Location System (RTLS)
Services
- Software Design & Engineering Services
- System Integration
About The Customer
ConnectEast is a company that owns and operates the 39km EastLink toll road, Melbourne’s fastest and most delay-free freeway. The company has been awarded a 5 star ESG sustainability rating for six consecutive years by GRESB, and is considered one of the world leaders in sustainable transport infrastructure. EastLink, the largest tollway network in Victoria, connects the Eastern, Monash, Frankston and Peninsula Link freeways. EastLink’s mission is to keep prices affordable, while providing a safe, sustainable, quick and reliable commute for Melbourne’s road users. As part of its responsibilities, ConnectEast services roads and assets regularly to ensure high safety standards, continual traffic flow and valued public amenities. These assets include roads signs, lighting, safety barriers, bridges, tunnels, noise walls, tolling gantries, traffic management systems, sensors, CCTV cameras, bicycle and walking trails plus public artworks and landscaping elements. In total, ConnectEast maintains over 99,000 infrastructure assets.
The Challenge
ConnectEast, the owner and operator of the 39km EastLink toll road in Melbourne, was facing challenges in managing its vast array of infrastructure assets. The company was using a paper-based method of asset management, which was inefficient and time-consuming. Documents were scanned and saved or transcribed into the system manually, or in the case of photos, uploaded. This process was not only cumbersome but also posed the risk of potential loss of information. Moreover, scanned documents (PDF’s) did not allow for spatial analysis or reporting capabilities. There was a lack of real-time visibility, and it was difficult to meet ongoing reporting demands, including KPI tracking for government reporting purposes.
The Solution
To overcome these challenges, ConnectEast contracted NGIS to build a Location Intelligence solution based on map visualizations of the assets containing the GPS data stored in their Asset Management System (Maximo). This solution helped streamline the daily asset management process, improving employee safety, operational efficiency and customer satisfaction levels. The map visualization, developed using the CARTO platform, leverages valuable Location Intelligence to physically identify all assets using GPS data, each identified by a unique asset number. The desktop and mobile application feature a search function, allowing assets to be searchable on the map. This helps to eliminate any confusion about which asset requires work or unplanned maintenance. Day-to-day use of the solution enables customization based upon need, including applying layers such as work orders, assets, spill map, drainage and local government areas.
Operational Impact
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