Improving Internet Performance for Financial Services Customers
Company Size
1,000+
Country
- United States
Product
- nGeniusONE® Service Assurance platform
- NETSCOUT® Certified InfiniStreamNG® software appliances
- nGenius® Packet Flow Operating System (PFOS) software
Tech Stack
- Internet architecture
- 100GB high-speed backbone
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
- Infrastructure as a Service (IaaS) - Hybrid Cloud
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
Use Cases
- Infrastructure Inspection
- Process Control & Optimization
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
The company processes millions of business transactions every day, which has helped make the company a global financial services leader. The company sustained operations throughout the COVID-19 era, in part due to a number of successful information technology (IT) projects across that period that helped the business adapt to dramatic increases in online transactions and assure employee productivity throughout their own hybrid workforce transition. One common thread tying these diverse project wins was relying on IT’s long-term investments in NETSCOUT service assurance, smart visibility, and nGenius Packet Flow Switch (PFS) technology to improve service edge visibility and real-time monitoring across their business. Additional value was derived from highly collaborative engagements with their long-contracted NETSCOUT Premium Services Engineer (PSE). The IT team views their PSE as a trusted subject matter expert and de facto extension of their larger IT team and project operations efforts.
The Challenge
The company was experiencing increased financial processing volumes, combined with the company’s own business growth, which was taxing the front door of their Internet presence and by extension limiting their ability to provide value-added services to global customers. This was not a new issue to the IT team — an earlier project designed to consolidate their legacy Internet architecture had stalled. Given the changing demands caused by these financial processing and business growth areas, a much larger Internet architecture enhancement project would be required. Based on the IT team’s planning, this current-day project required re-working and relocating their primary Internet circuits, an increased reliance on Equinix Co‑located (Co-lo) Data Center services, and new, 100GB high-speed backbone between their main data centers.
The Solution
The IT team invited their contracted NETSCOUT PSE to participate in early planning meetings, which led to increased collaborations between NETSCOUT subject matter experts and contacts across the company’s Architecture & Design team and Data Center operations. These collective resources validated a design that IT could successfully deploy by the project deadline, with this solution: Providing highly strategic visibility into critical Internet infrastructure segments necessary for reliable performance, with service assurance facilitated by nGeniusONE real-time monitoring and use of well-established workflows. Upgrading the network environment to 100GB speeds for the Internet links at the network edge and deploying softwarebased NETSCOUT Certified InfiniStreamNG (ISNG) 9800 series appliances for Smart Edge Monitoring. Repurposing production-level ISNG appliances to additional locations to expand visibility across other 10GB network segments. Use of nGenius Packet Flow Switches to distribute network packet traffic on 100GB segments to downstream devices, including ISNG appliances.
Operational Impact
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