iland, now 11:11 Systems, and NordOps partner together to provide DRaaS and IaaS
Company Size
11-200
Region
- America
Country
- Canada
- United States
Product
- 11:11 DRaaS for Zerto
- 11:11 Cloud - IaaS
Tech Stack
- Zerto
- Epicor’s Eclipse ERP software
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
Technology Category
- Infrastructure as a Service (IaaS) - Backup & Recovery
- Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Functions
- Business Operation
Use Cases
- Cybersecurity
- Infrastructure Inspection
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
NordOps is a Managed Service Provider (MSP) that provides premium, enterprise-class IT services to wholesale distributors of any size running Epicor’s Eclipse ERP software platform. Founded in 2016, it now serves over 200 customers across the US and Canada, growing rapidly year-over-year. With years of experience in IT architecture at Epicor, Oliver Aaltonen, one of the co-founders and owners of NordOps, identified an underserved market of wholesale distributors running Epicor’s Eclipse ERP software platform. Their access to enterprise-class, premium services IT like Infrastructure, Disaster Recovery and Backup were lacking. Aaltonen and his team created NordOps to step in and fill this void.
The Challenge
NordOps, a Managed Service Provider (MSP) for wholesale distributors running Epicor’s Eclipse ERP software platform, faced several challenges. They had a ready customer base with a clear need for enterprise-class IT services like Infrastructure, Disaster Recovery, and Backup. However, they lacked the resources, both in terms of time and money, to build their own solutions. Additionally, they lacked name recognition and expertise in the Disaster Recovery (DR) space. Many of their customers, despite being large in terms of revenue, had limited IT understanding and therefore limited resources for their IT budget. The rise of ransomware and cybercrime prompted many companies using the ERP software to seek solutions like real-time Disaster Recovery or more reliable backups.
The Solution
NordOps partnered with 11:11 Systems to provide the expertise, infrastructure, and solutions they needed, like 11:11 Secure DRaaS with Zerto. This solution was fully compatible with Epicor’s Eclipse ERP software while also remaining cost-effective. The partnership allowed NordOps to focus on what it does best, while 11:11 Systems handled the DRaaS and IaaS solutions. The solution provided was flexible and scalable, with secure and fully accessible data. The technical support team was expert and patient, and there were no hidden fees or upcharges. This partnership has been in place since the launch of NordOps in 2016.
Operational Impact
Quantitative Benefit
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