LogicMonitor > Case Studies > Idea 11 Automates Workflows with LogicMonitor to Support 50% YoY Business Growth

Idea 11 Automates Workflows with LogicMonitor to Support 50% YoY Business Growth

Customer Company Size

SME

Region

Pacific

Country

Australia

Product

LogicMonitor platform

Tech Stack

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Productivity Improvements
Customer Satisfaction

Technology Category

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Telecommunications

Applicable Functions

Business Operation

Use Cases

Process Control & Optimization
Real-Time Location System (RTLS)

Services

System Integration

About The Customer

Idea 11 is an award-winning, full-stack Amazon Web Services (AWS) IT company based in Australia. The company specializes in digital transformation, cloud infrastructure, software development, and managed services. As an AWS Advanced Partner, Idea 11 has won numerous awards, including the CRN Fast 50, AFR Fast 100, and the Deloitte Technology Fast 50. The company has experienced significant growth, with a 50% year-over-year growth rate for the last four years. The company's customer base is primarily in the cloud, reflecting its status as an AWS Advanced Partner.

The Challenge

Idea 11, an Australian IT company specializing in digital transformation, cloud infrastructure, software development, and managed services, was facing a challenge with its previous monitoring tool, PRTG. The tool required extensive manual labor and was not able to scale with Idea 11’s rapid growth. The company was growing by 50% year-over-year and needed a more cloud-centric monitoring solution that could scale with its growth. The company was looking for a single SaaS-based monitoring platform that could provide a single pane of glass for monitoring and allow the business to better serve its customers.

The Solution

After reviewing several monitoring solutions and conducting a cost-analysis and technical evaluation, Idea 11 selected the LogicMonitor platform. LogicMonitor was the only platform that included all of the features that Idea 11 was looking for within a single pane of glass. It would allow the business to scale without hiring as many additional staff. LogicMonitor’s Active Discovery™ capabilities, which automatically update monitoring instances when a change is made to the production environment, was also a deciding factor. With LogicMonitor’s API-driven approach and integration with AWS, Idea 11 has built extensive automation around its onboarding process.

Operational Impact

Idea 11 was able to drastically speed up the customer onboarding process.
The company has built extensive automation around its onboarding process.
LogicMonitor’s policy-configuration capabilities have allowed Idea 11 to automatically change its monitoring policies for all customers at once, freeing up more time for Idea 11 to focus on its customers and other areas of the business.
LogicMonitor has enabled Idea 11 to identify and solve many long-standing problems, such as gaining improved visibility into customer environments.
Idea 11 is able to respond to customer incidents much faster since everything is in one place.

Quantitative Benefit

Decreased time it takes to discover a customer’s environment and set up monitoring from days or weeks to 15-20 minutes
Reduced cloud setup from hours to 10 minutes
Quickly scaled for 50% year-over-year business growth
Automated customer policy update process
Improved response time to customer incidents