IBVI Grows their Business with RF-SMART & Oracle SCM Cloud
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- RF-SMART
- Oracle SCM Cloud
Tech Stack
- Oracle SCM Cloud
- RF-SMART
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
- Digital Expertise
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Warehouse Management Systems (WMS)
- Functional Applications - Inventory Management Systems
Applicable Industries
- National Security & Defense
- Retail
Applicable Functions
- Logistics & Transportation
- Warehouse & Inventory Management
- Business Operation
Use Cases
- Inventory Management
- Supply Chain Visibility
- Warehouse Automation
- Predictive Maintenance
Services
- Software Design & Engineering Services
- System Integration
- Training
About The Customer
Industries for the Blind and Visually Impaired (IBVI) is a non-profit organization that supplies mission-critical military and government products. Established in 1948, IBVI operates over 120,000 square feet of distribution centers and has retail stores on military bases nationwide. A key component of IBVI’s mission is to employ people who are blind or visually impaired, making up approximately 50% of their workforce. IBVI is committed to diversifying and innovating their business, which led them to seek improvements in their systems to enhance efficiency and support growth.
The Challenge
Each area of IBVI's business had its own system, leading to inaccurate data and inefficiencies. They needed a unified system to serve as a single source of truth and provide opportunities for growth. Their standalone WMS did not integrate seamlessly with their previous ERP, resulting in lost data and inefficiencies in their operations. Additionally, they faced challenges with shipping visibility and ASN data, which were critical for customer satisfaction.
The Solution
IBVI chose Oracle SCM Cloud to unify their business systems and provide a single source of truth across their operations. They also implemented RF-SMART alongside Oracle Cloud to replace their standalone WMS. RF-SMART was selected for its expertise in the Oracle SCM Cloud space and its ability to support IBVI's growth. The implementation of RF-SMART brought efficiencies and accuracies within their manufacturing operations, particularly in shipping visibility and ASN data. RF-SMART's functionalities, such as Ship Confirm and Pick Pack Ship, enabled IBVI to track information in real-time, complete EDI transmissions, and meet customer requirements for package labeling. Additionally, RF-SMART's inventory management capabilities allowed IBVI to complete full inventory counts in three days, significantly reducing downtime and improving customer satisfaction.
Operational Impact
Quantitative Benefit
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