How WellTrans Became Fully Operational in Just 90 Days
Company Size
11-200
Region
- America
Country
- United States
Product
- TripSpark NovusMED
- Passenger Portal
- Notifications
Tech Stack
- NEMT Software
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Functional Applications - Fleet Management Systems (FMS)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Healthcare & Hospitals
- Transportation
Applicable Functions
- Business Operation
- Logistics & Transportation
Use Cases
- Fleet Management
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
- Training
About The Customer
WellTrans is a new Non-Emergency Medical Transportation (NEMT) operation established by William Retherford. The company serves Indiana Medicaid member residents who have no other means of getting to and from their healthcare service destinations. WellTrans is deeply committed to providing on-time, reliable service in a safe and secure manner for every member who travels with them. Their major client is Anthem Health Plans, and they aim to ensure that transportation is not a barrier to people’s good health. WellTrans is also associated with PME, a firm that works with Managed Care Organizations (MCOs) to improve the delivery of transportation services.
The Challenge
WellTrans faced a significant challenge when they had only 90 days to become fully operational after Anthem Health Plans terminated their previous provider due to compliance issues. The newly formed WellTrans had to establish a working and highly efficient organization from scratch within this short timeframe. This included finding office space, furnishing it, and being ready to coordinate 30,000 to 35,000 trips per month across the rural state of Indiana. The pressure was immense, but WellTrans managed to rise to the challenge.
The Solution
WellTrans partnered with TripSpark and deployed their NovusMED NEMT software to meet the 90-day operational challenge. The first wave of the software deployment began on November 1, 2020, and by January 1, 2021, WellTrans was already 90-95% compliant with Anthem’s required service levels. By the end of February, they achieved 100% compliance. The partnership with TripSpark was crucial, as their experienced Medical Transportation team provided the necessary support. WellTrans plans to enhance their NEMT suite with additional TripSpark functionalities such as Passenger Portal and Notifications. Unlike other NEMT providers who retrofit NovusMED with existing software, WellTrans used it as a brand new, solo solution, leading to impressive early results.
Operational Impact
Quantitative Benefit
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