How Awesome Dynamic Streamlined Their Onboarding Process and Reduced Training Time by 50%
Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Education
- Equipment & Machinery
Use Cases
- Time Sensitive Networking
- Virtual Training
Services
- Training
About The Customer
Awesome Dynamic is a B2B eCommerce consulting company with 20 full-time employees. They are an Amazon consulting agency that helps clients understand how to sell on the Amazon platform. They work with businesses of all sizes and manage their Seller Central and Vendor Central accounts as well as offer training. The company was struggling with an inefficient and time-consuming onboarding process, which was causing low adoption and usage of their existing tools by employees. They were in need of a solution that would streamline their process and reduce the need for constant retraining.
The Challenge
Awesome Dynamic, a B2B eCommerce consulting company, was struggling with their employee onboarding process. As an Amazon consulting agency, they were tasked with managing Seller Central and Vendor Central accounts for businesses of all sizes, as well as offering training. However, their onboarding process was inefficient and time-consuming. They were using Google Sites and Google Docs to keep process and procedure documents organized, but found it difficult for team members to search and find relevant information due to lack of standardization. Furthermore, there was low adoption and usage of the tool by employees, leading to constant retraining of new people on the same procedures.
The Solution
Awesome Dynamic decided to work with SweetProcess to streamline their onboarding process. After researching and comparing several tools, they chose SweetProcess for its practical cost and transparency about current shortcomings and future features. Despite initial skepticism due to the lack of documentation on how to use the tool and the perception that SweetProcess was a new company, they were reassured by the company's willingness to listen to customer feedback and adapt. The tool was found to be robust and user-friendly, allowing employees to search for similar terms and get relevant results. This made it easier for team members to find what they were looking for, reducing the need for constant retraining.
Operational Impact
Quantitative Benefit
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