Meteomatics > Case Studies > Home Repair Network Leverages Meteomatics for Efficient Insurance Claims Management

Home Repair Network Leverages Meteomatics for Efficient Insurance Claims Management

Technology Category

Sensors - GPS

Applicable Industries

Buildings
Finance & Insurance

Applicable Functions

Maintenance

Use Cases

Structural Health Monitoring
Usage-Based Insurance

About The Customer

Home Repair Network (HRN) is an independent contractor manager operating in the UK's property damage industry. They specialize in managing networks of approved local surveyors, tradespersons, and building contractors. Their primary role is to streamline the process of handling less complex building damage claims for both insurance companies and homeowners. One of their key services is Property Damage Surveys, which includes the comprehensive, impartial validation, settlement, and repair of property damage claims. Their network of building surveyors identifies the root cause of damage for various perils, such as weather-related damages, water leaks, impacts, and acts of vandalism.

The Challenge

Severe weather events often cause significant damage to buildings, accounting for about a quarter of home insurance claims in the UK. The challenge lies in validating these claims accurately and efficiently. Home Repair Network (HRN), an independent contractor manager in the UK's property damage industry, specializes in managing networks of approved local surveyors, tradespersons, and building contractors. They streamline the process of handling less complex building damage claims for both insurance companies and homeowners. However, the process of validating weather-related damages can be complex and time-consuming, requiring precise and dependable assessment of the damages.

The Solution

To address this challenge, HRN uses Meteomatics’ MetX Claims tool. This tool is specifically designed for the insurance industry, providing address-specific insights into extreme weather. It equips claim managers with the contextual information they need to make well-informed claims decisions. By cross-referencing the reported incidents with real-time weather conditions at the specific time and location, HRN can accurately validate if damage was caused by weather. This solution not only enhances the accuracy of damage assessments but also speeds up the claim validation process, helping home and property owners get back on their feet faster.

Operational Impact

The use of Meteomatics’ MetX Claims tool has significantly improved HRN's operational efficiency in managing insurance claims. By providing real-time, address-specific weather insights, the tool has enabled HRN to make well-informed claims decisions quickly and accurately. This has not only reduced the time taken to validate claims but also improved the overall customer service experience. Furthermore, the precise and dependable assessment of damages has ensured that homeowners and property owners receive the right amount of compensation, thereby enhancing their trust in HRN's services.