HID Global Opens the Door to Better Microservices Insight with LogicMonitor
Company Size
1,000+
Country
- United States
Product
- LogicMonitor Monitoring Platform
- LM Cloud
- LM Container
Tech Stack
- Kubernetes
- AWS Services: ECS, EC2, EBS, AutoScaling
- Prometheus
- Grafana
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
- Infrastructure as a Service (IaaS) - Cloud Middleware & Microservices
Applicable Functions
- Business Operation
Use Cases
- Edge Computing & Edge Intelligence
- Process Control & Optimization
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
HID Global is a leader in secure identity offerings serving customers in more than 100 countries. The company has a rich portfolio of offerings that includes access control, mobile access solutions, biometric authentication systems, ID card and badge printing, location services, and visitor management systems. Like many tech innovators, HID Global depends on its global network infrastructure to support solutions for customers. The company is moving towards the cloud and has migrated most of its legacy applications into Amazon Web Services (AWS). However, a few customers still rely on data center hosted applications that reside on-premises. HID Global's IT team monitors about 2500 cloud resources, and 1500 standard devices.
The Challenge
HID Global, a leader in secure identity offerings, was moving towards the cloud and had migrated most of its legacy applications into Amazon Web Services (AWS). However, the company lacked the visibility it needed to monitor its Kubernetes clusters and their containerized applications, making it difficult to assure performance and availability. The company had tried monitoring its environments with Prometheus and Grafana, but only made limited progress. HID Global needed a solution to monitor all the elements across its hybrid IT infrastructure, as well as its containerized applications, from a single pane of glass.
The Solution
After evaluating several options, HID Global chose the LogicMonitor infrastructure monitoring platform. LogicMonitor was the only offering that provided monitoring, visualization, and support for Kubernetes monitoring, in a single comprehensive solution. HID Global can now get insight into ECS and other AWS services, and configure monitoring to measure the processes that are most closely related to application performance. The organization relies solely on LogicMonitor for monitoring its on-premises and cloud resources, saving the support team time associated with multiple monitoring tools. HID Global has created dashboards to keep track of the uptime and availability of its programs, which gives more value add for the company when it comes to management.
Operational Impact
Quantitative Benefit
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