Healthcare Provider Improves Incident Reporting Rate by 2.2 Times the Previous Rate with Intelex
Company Size
1,000+
Region
- America
Country
- United States
Product
- Intelex EHS Management Software
Tech Stack
- Not mentioned
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Digital Expertise
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
Use Cases
- Regulatory Compliance Monitoring
- Remote Asset Management
Services
- System Integration
About The Customer
Community Memorial Health System is a not-for-profit healthcare provider that was established in 2005 after merging with Ojai Valley Community Hospital. Originally operating as a single hospital in early 1902, Community Memorial now comprises two hospitals and twelve family-practice health centers. The healthcare provider offers care and services for individuals throughout Ventura County. Like many medical institutions, Community Memorial tracks and manages a substantial amount of files and documents. However, they were facing challenges in managing their document control policies and were constantly dealing with outdated policies and forms that needed archiving. Their incident reporting system was also outdated, resulting in low reporting rates.
The Challenge
Community Memorial Health System, a not-for-profit healthcare provider, was struggling with managing a large amount of files and documents across its two hospitals and twelve family-practice health centers. The document control policies were hard to manage due to outdated policies and forms that needed archiving. The incident reporting system was also outdated, leading to low reporting rates as it was not user-friendly and was not available across their 12 clinics. The healthcare provider needed a modern system to manage policies and documents, streamline incident reporting across the business, and improve visibility across their multiple offices. They also required a solution that included training management to improve efficiencies and replace the paper-based process they were using.
The Solution
Community Memorial reviewed a number of EHS management software providers before choosing Intelex. Intelex was favored due to its customizable capabilities, as well as extensive dashboard and reporting options. A main selling point for Community Memorial was how Intelex’s dashboards have the ability to track the stages of the incidents directly on the dashboard. This has allowed Community Memorial to easily manage the work of their supervisors and move the incidents through their system faster. Reporting has revealed trends Community Memorial didn’t even know they had prior to implementing Intelex.
Operational Impact
Quantitative Benefit
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