Case Studies > Hawaii Businesses Turn to Hawaiian Telcom for Network Security and Compliance Concerns

Hawaii Businesses Turn to Hawaiian Telcom for Network Security and Compliance Concerns

Customer Company Size

Large Corporate

Region

America

Country

United States

Product

AlienVault USM
Hawaiian Telcom Managed Network and Security Services

Tech Stack

SIEM
Intrusion Detection System (IDS)
Asset Discovery
Behavioral Monitoring
Vulnerability Assessment

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Cost Savings
Customer Satisfaction
Productivity Improvements
Digital Expertise

Technology Category

Cybersecurity & Privacy - Security Compliance
Cybersecurity & Privacy - Intrusion Detection
Cybersecurity & Privacy - Application Security
Cybersecurity & Privacy - Network Security

Applicable Industries

Telecommunications
Professional Service

Applicable Functions

Business Operation
Quality Assurance

Use Cases

Intrusion Detection Systems

Services

System Integration
Cloud Planning, Design & Implementation Services
Cybersecurity Services

About The Customer

Hawaiian Telcom, headquartered in Honolulu, HI, is a leading technology provider in Hawaii, offering integrated communications, broadband, data center, and entertainment solutions for both business and residential customers. Founded in 1883, the company has evolved to provide a wide range of services, including Internet, video, voice, wireless, data network solutions, security, colocation, and managed network and cloud services. With approximately 1,300 employees, Hawaiian Telcom operates a next-generation fiber network and a 24/7 state-of-the-art network operations center. The company is committed to innovation and delivering superior service, making it a trusted partner for network security and compliance needs.

The Challenge

When Hawaiian Telcom launched Managed Network and Security Services in 2010, they quickly realized the need for a robust security management platform to effectively monitor and maintain network security for their business customers. Their customers, ranging in size and industry, had unique security needs, including compliance with standards like PCI DSS and HIPAA. The company noticed two key trends: the need for a log tracking solution to monitor system access and the rising cost of individual security solutions. These challenges necessitated a comprehensive solution to manage various security aspects, from asset inventory to intrusion detection.

The Solution

Hawaiian Telcom identified AlienVault’s Unified Security Management (USM) platform as the optimal solution for their needs. The USM platform offers a comprehensive suite of tools, including asset discovery, behavioral monitoring, vulnerability assessment, managed firewalls, and intrusion detection, all integrated into a single, user-friendly platform. This integration allowed Hawaiian Telcom to enhance their team’s efficiency and reduce operating expenses. The platform is backed by AlienVault Labs, which continuously tracks and analyzes millions of threats, providing the latest intelligence directly to the USM platform. This ensures that Hawaiian Telcom can offer up-to-date network security services to their customers. In a recent incident, the Managed Network and Security Services team detected unusual activity on a customer’s network. Using the USM platform, they quickly identified the threat as email-based malware affecting multiple locations. The team initiated the customer’s incident response plan, blocking outbound traffic and minimizing damage. This case exemplifies how the USM platform has improved Hawaiian Telcom’s detection and response capabilities, making them a reliable partner for network security and compliance.

Operational Impact

Hawaiian Telcom has integrated numerous security tools, including SIEM and IDS, into a single dashboard, enhancing team efficiency.
The company offers up-to-date network security services supported by AlienVault Labs, which tracks and analyzes millions of threats.
The USM platform has enabled Hawaiian Telcom to reduce operating expenses and improve overall operational efficiency.
The Managed Network and Security Services team can quickly identify and respond to security threats, minimizing potential damage.
Hawaiian Telcom’s business customers achieve PCI compliance and are protected by a full range of essential security services through a single provider.

Quantitative Benefit

Reduced operating expenses after deploying AlienVault.
Enhanced detection and response capabilities, leading to quicker threat identification and mitigation.