H&R Block Case Study
Company Size
1,000+
Region
- America
Country
- United States
Product
- Domo
Tech Stack
- Data Integration
- Data Visualization
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Digital Expertise
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Application Infrastructure & Middleware - Data Visualization
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
Services
- Data Science Services
About The Customer
H&R Block is one of the world's largest tax services providers, with a presence in Kansas City, MO. The company employs more than 100,000 highly trained tax professionals and has prepared more than 550 million tax returns worldwide since its inception in 1955. In addition to its tax services, H&R Block also offers financial products through H&R Block Bank. The company's vast scale and diverse operations necessitate efficient data management and reporting systems.
The Challenge
H&R Block, a global tax services provider, was facing several challenges related to data management and reporting. The company had many disparate sources of information, which made it difficult to consolidate and analyze data effectively. This resulted in a significant amount of time being spent on building reports. Furthermore, the company's leadership lacked critical data insights due to the fragmented nature of the data sources. The need for a solution that could provide a unified view of the disparate data sources and offer greater transparency across teams was evident.
The Solution
To address its challenges, H&R Block implemented Domo, a data integration and visualization platform. The solution provided an executive dashboard that offered better insights into the company's operations by consolidating data from various sources into a single view. This not only improved transparency across teams but also enabled the company's leadership to access critical data insights more efficiently. The solution's personalization feature allowed users to create their own personalized view of the data they cared about, making it easier to find specific information without having to sift through irrelevant metrics.
Operational Impact
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