Greggs uses Paragon to support business transformation
Company Size
1,000+
Region
- Europe
Country
- United Kingdom
Product
- Paragon Multi Depot Routing and Scheduling
- Paragon Street Level Mapping
Tech Stack
- Routing and Scheduling Software
- Fleet Management Software
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Environmental Impact Reduction
- Productivity Improvements
Technology Category
- Functional Applications - Fleet Management Systems (FMS)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Food & Beverage
- Retail
Applicable Functions
- Logistics & Transportation
- Warehouse & Inventory Management
Use Cases
- Fleet Management
- Predictive Maintenance
- Supply Chain Visibility
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Greggs is the UK’s leading bakery food-on-the-go retailer with over 1,800 shops nationwide, serving over six million customers a week. The company has undertaken an ambitious £100 million, five-year investment to reshape its supply chain. This initiative is part of a strategic plan designed to transform Greggs from a decentralised traditional bakery business into a centrally-run, food-on-the-go brand. The retailer has expanded beyond its traditional high street locations to new sites on retail and industrial parks, motorway service stations, and travel hubs, supported by a successful and growing franchise model.
The Challenge
With the food-on-the-go sector rapidly expanding in the UK, retailers like Greggs face growing pressure on their supply chains to meet changing customer expectations. Greggs needed to transform from a decentralised traditional bakery business into a centrally-run, food-on-the-go brand. This transformation required reshaping its supply chain to support shop expansion beyond 2,000 outlets and to meet the choice and availability customers demand. The distribution planning had become progressively more complex, requiring advanced planning tools to achieve the highest levels of efficiency, utilisation, and service performance.
The Solution
Greggs implemented Paragon’s Multi Depot routing and scheduling software to simplify the planning process, target efficiency savings, and maintain service standards. A team of two full-time transport solution managers regularly review fixed routes and schedules to ensure continued optimum performance and factor in any operational changes. The software helps manage a fleet of 250 18-tonne, temperature-controlled rigid vehicles that provide 3,500 store deliveries every day. The distribution planning has become more complex, requiring the software to factor in a wide range of operational parameters, including time-sensitive access restrictions and strict delivery windows. Paragon’s software was also used to support major change projects, such as the consolidation of Edinburgh and Glasgow bakeries, which improved fleet utilisation by over 30% and removed almost 900 miles a week from local plans.
Operational Impact
Quantitative Benefit
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