Gordon & MacPhail: Emergency response support
Region
- Europe
Country
- United Kingdom
Product
- Emergency response documentation
- Bespoke training
Tech Stack
- Not mentioned
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Brand Awareness
- Employee Satisfaction
Technology Category
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Food & Beverage
Applicable Functions
- Business Operation
Use Cases
- Public Warning & Emergency Response
Services
- Training
About The Customer
Gordon & MacPhail is a company based in Moray, Scotland. They operate various sites, including distilleries, lower tier COMAH, and retail areas. The company had recently developed a suite of emergency response documentation, introducing a three-tier structure encapsulating operational, tactical, and strategic arrangements. This structured approach was relatively new to many in the company, and there was a need for bespoke training for staff who may be asked to fulfill roles in different elements of the response.
The Challenge
Gordon & MacPhail, a company with various sites in Moray, Scotland, including distilleries, lower tier COMAH, and retail areas, sought to review and enhance their emergency preparedness, crisis management, and security response. They had recently developed a suite of emergency response documentation, introducing a three-tier structure encapsulating operational, tactical, and strategic arrangements. This structured approach was relatively new to many in the company and required the development of bespoke training for staff who may be asked to fulfill roles in different elements of the response.
The Solution
Restrata developed and delivered multiple training sessions on-site at Benromach Distillery aimed at each element of the response structure. The programme of activity culminated in a scenario-based desktop exercise, drawing together representatives of each element of the emergency response structure. The scenario escalated over time, allowing extended discussions on how structures would operate in practice and to further develop the understanding of the team as to their anticipated roles and responsibilities. The training was aligned to their specific needs with scenario-based discussions aligned to likely major accident hazards described in COMAH and other plans.
Operational Impact
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