Global Telecom Provider Saves $5 Million through Process Analysis & Modernization with Blueprint

The customer is one of the world's largest telecommunications providers, with over 230,000 employees and an annual revenue of $170 billion. They have been a customer since 2021. The company has invested heavily in process improvement and automation initiatives to stay competitive and keep their millions of customers satisfied. In 2021, they decided to leverage Microsoft's Power Automate solution instead of their current RPA tool, Automation Anywhere, believing that by further leaning into the Microsoft ecosystem they would be able to produce better quality bots at a lower cost.

The enterprise client, a leading global telecommunications provider, was facing a significant challenge in their process improvement and automation initiatives. In 2021, they decided to switch from their current RPA tool, Automation Anywhere, to Microsoft's Power Automate solution, aiming to produce better quality bots at a lower cost. However, this transition presented a daunting task of manually re-coding 15,000 bots or outsourcing the re-platforming, which was proving to be time-consuming, costly, and prone to errors. Furthermore, the lack of data and understanding of their current process estate made it difficult for them to make informed decisions about the value of any automated process and whether it was worth the time, effort, and money to re-platform. They were facing years in process platform limbo, poor quality processes, and the potential of an 8-figure bill to recreate their existing processes.

The organization turned to Blueprint for assistance. Blueprint provided a strategic way to analyze, assess the value of, and prioritize their automated processes before moving them to Power Automate. Blueprint helped the customer ingest and convert all of their Automation Anywhere process flows into Digital Blueprints for analysis. Through Blueprint's dashboards and analytics, they identified 609 high-cost, redundant, or poor-quality automated processes. Instead of re-platforming these bots, they decided to retire them, reducing their re-platforming burden and saving $5 Million in re-platforming costs and licensing fees. Additionally, Blueprint's Common Object Model (COM) revealed that 70% of their remaining Automation Anywhere bots mapped to Microsoft Power Automate's format, meaning only 30% of processes would require human intervention or re-coding. Lastly, Blueprint's hands-on training enabled the company to use internal resources and a community of Citizen Developers to complete the re-platforming, saving them millions of dollars in outsourcing costs.

• The operational results of the solution were significant. The company was able to complete their re-platforming journey in months instead of years, saving over $5 million along the way. The identification and retirement of 609 poor quality, high-cost processes significantly reduced their re-platforming burden. The use of Blueprint's Common Object Model (COM) meant that only 30% of processes required human intervention or re-coding, further reducing the time and effort required for the transition. The hands-on training provided by Blueprint enabled the company to utilize internal resources and a community of Citizen Developers for the re-platforming, eliminating the need for costly outsourcing. The internal resources were so effective that they were able to migrate over 100 bots per month.

• 609 poor quality, high-cost processes identified and retired

• $5 Million saved by retiring poor quality processes

• 100+ automations migrated by internal resources per month