Sorted > Case Studies > Global Luxury Marketplace Streamlines Shipping Operations and Saves Over a Million Pounds

Global Luxury Marketplace Streamlines Shipping Operations and Saves Over a Million Pounds

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Technology Category
  • Application Infrastructure & Middleware - Data Exchange & Integration
  • Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Applicable Industries
  • Marine & Shipping
  • Transportation
Applicable Functions
  • Logistics & Transportation
Use Cases
  • Smart Contracts
  • Time Sensitive Networking
Services
  • Cloud Planning, Design & Implementation Services
  • System Integration
About The Customer
The customer is a luxury fashion platform that has been in operation for over ten years. It serves as a global marketplace, connecting customers with thousands of brands, department stores, and independent boutiques from all over the world. The platform operates a complex, multi-location shipping operation due to its 'ship from anywhere' model. It has achieved significant growth through its in-house technology capability and is now looking to expand further through partnerships and diversification of carrier offerings.
The Challenge
The luxury fashion platform, with a decade-long history of connecting customers with thousands of brands, department stores, and independent boutiques worldwide, faced significant challenges in its shipping operations. The 'ship from anywhere' model, involving multiple locations in various countries, posed a daunting task in terms of efficiency and agility. The platform's technology capability, built entirely in-house, had supported its momentous growth. However, the next stage of growth required collaboration with a third-party supplier, a significant business decision that required careful consideration. Additionally, the platform aimed to diversify its carrier offerings to provide more options to customers. However, one-to-one carrier integration was time-consuming, expensive, and resource-intensive.
The Solution
The retailer partnered with Sorted, a technology company offering advanced shipping solutions. Through Sorted's single integration carrier cloud, the retailer gained access to thousands of carrier services. This solution enabled the retailer to ship from any location effortlessly using SortedPRO, which provides advanced shipping rules and real-time service availability checks. The SortedPRO platform also simplified the process of carrier onboarding, allowing the retailer to activate all carriers and services with minimal IT input. This partnership transformed each store location into a mini distribution center, fully connected to the network and capable of picking and posting parcels directly to customers.
Operational Impact
  • The partnership with Sorted resulted in a more flexible, agile, and scalable shipping operation for the retailer. The single integration carrier cloud offered by SortedPRO allowed the retailer to access all carriers and services, which could be activated with minimal IT input. This ease of carrier onboarding increased the retailer's negotiation power, leading to significant savings on annual carrier contracts. Furthermore, each store location became a mini distribution center, fully connected to the rest of the network. This setup enabled the retailer to pick and post parcels directly to customers, setting the stage for seamless growth and expansion.
Quantitative Benefit
  • Saved over a million pounds on annual carrier contracts
  • Gained access to thousands of carrier services through a single integration carrier cloud
  • Transformed each store location into a mini distribution center, enhancing shipping efficiency

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