Glassdoor Content Summarization and Moderation
Company Size
1,000+
Region
- America
Country
- United States
Product
- Glassdoor Platform
- Samasource Services
Tech Stack
- HTML
- XML
- xPath
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Application Infrastructure & Middleware - Data Visualization
Applicable Industries
- Professional Service
- Software
Applicable Functions
- Business Operation
- Quality Assurance
Use Cases
- Fraud Detection
Services
- System Integration
- Training
About The Customer
Glassdoor is a leading platform that provides company reviews, salary reports, interview reviews, and questions, as well as benefits reviews. With a growing database of over 8 million entries, Glassdoor is committed to delivering high-quality content to its community of over 30 million users. The platform serves as a valuable resource for job seekers and employees, offering insights into company cultures, compensation, and interview experiences. To maintain the integrity and reliability of its content, Glassdoor collaborates with Samasource, a company that specializes in providing dedicated teams for content summarization, moderation, and data verification. This partnership ensures that Glassdoor continues to offer accurate and trustworthy information to its users.
The Challenge
Glassdoor, with its extensive database of over 8 million company reviews, salary reports, interview reviews, and questions, faced the challenge of maintaining the quality and reliability of its content. With a growing community of over 30 million users, ensuring that the information provided is accurate, relevant, and free from fraudulent activity became a significant concern. The platform needed a robust solution to handle content summarization, moderation, and verification tasks efficiently. Additionally, the need to filter out bogus information and augment data to enhance user experience was paramount. Glassdoor required a dedicated team capable of performing these tasks while also developing new training materials to improve the overall process.
The Solution
To address the challenges faced by Glassdoor, Samasource provided a dedicated team of 30 agents who specialize in content summarization and moderation. These agents were trained to use HTML, XML, and xPath languages, as well as developer console tools, to perform various tasks. The tasks included content formatting, monitoring fraudulent activity, filtering bogus information, and data verification and augmentation. Project Managers from Samasource provided training instructions, designed task workflows, and monitored production to ensure efficiency and accuracy. Additionally, Samasource supported Glassdoor in developing new training materials for their Content and Community Assurance (CCA) teams. These materials were based on insights gathered from Samasource agents and productivity data, further enhancing the overall process and ensuring continuous improvement.
Operational Impact
Quantitative Benefit
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