Future-proofing delivers system success for Amey
Customer Company Size
Large Corporate
Region
- Europe
Country
- United Kingdom
Product
- AMCS Enterprise Management system
- AMCS vehicle planning and route optimisation software
- AMCS Sub-Contractor Portal
Tech Stack
- Mobile Applications
- Web Portal
- On-board Weighing Equipment
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
- Environmental Impact Reduction
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Fleet Management Systems (FMS)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Recycling & Waste Management
- Utilities
Applicable Functions
- Facility Management
- Logistics & Transportation
Use Cases
- Fleet Management
- Predictive Maintenance
- Process Control & Optimization
- Remote Asset Management
Services
- System Integration
- Cloud Planning, Design & Implementation Services
- Software Design & Engineering Services
About The Customer
Amey views waste as a valuable resource and provides a range of collection and treatment services to help local authorities and commercial customers improve their environmental performance and better manage the associated costs. Every year Amey transports 1.8 million tonnes of waste, collects waste from over 1 million homes, produces enough sustainable energy to power 60,000 homes, and responsibly manages the waste for over 16,000 commercial customers.
The Challenge
The growth of Amey’s waste business has resulted in the adoption of multiple systems. This made it hard to compare data or realise synergies through the centralisation of services. As a result, the decision was taken to implement a new IT system that would support the current business and also be capable of adapting to the fast-changing waste and technology markets. The new system needed to allow for significant modernisation in the way Amey managed its business, including the use of mobile applications and a dedicated web portal.
The Solution
Amey’s AMCS Enterprise Management system is now used by over 35 members of the team across 6 sites and is capable of managing all of its collection, processing, and municipal waste functions. Its wide range of functionality includes customer management, weighbridge, and mobile devices. It also incorporates a detailed reporting capability enabling the production of bespoke reports and operational dashboards, combining data by service, business, or waste stream. AMCS’s vehicle planning and route optimisation software means routes can now be adapted whilst vehicles are on the road, thereby improving efficiency and reducing missed lifts. The use of mobile devices enables real-time reporting and sharing of information, significantly reducing the resolution time for customer issues such as missed lifts. On-board weighing equipment has also been installed to provide more granular data on the types and amounts of waste being managed. Key account customers now have access to an online portal where they can view reports, invoices, and near real-time service information.
Operational Impact
Quantitative Benefit
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