Full Service Solutions Keep Darigold On Top
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Raymond® Lift Trucks
- iTRACK System
Tech Stack
- Web-based Applications
- Fleet Tracking System
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Functional Applications - Fleet Management Systems (FMS)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Food & Beverage
Applicable Functions
- Maintenance
- Logistics & Transportation
Use Cases
- Fleet Management
- Predictive Maintenance
- Remote Asset Management
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Seattle-based Darigold, Inc., has been producing fresh dairy products for people around the globe since 1918. To stay competitive, it recognized the need to find efficiencies and cost savings in its manufacturing and distribution facilities. In particular, Darigold sought to track all maintenance costs in one place, streamline the repair and upkeep process of its lift trucks and standardize its fleet to ensure the proper equipment was used in all of its applications. In search of web-based applications to address its needs, Darigold turned to Raymond Handling Concepts Corporation (RHCC) and the comprehensive line of Raymond® lift trucks.
The Challenge
RHCC spent a significant amount of time getting to know how Darigold operated to discover its unique challenges. Following several visits to various distribution and production centers, RHCC noted that Darigold could not definitively identify what it was spending per facility on maintenance issues and repairs. In addition, it did not have a way to track overall fleet costs from one location, and it was locally leasing equipment in an inefficient manner. By continuing to study Darigold’s business, RHCC learned that each facility produced an assortment of milk, powdered milk, cheese and butter products. As a result, its lift trucks needed to stand up to the challenge of multiple working environments, such as washdown stations and cold storage.
The Solution
With 13 plant locations, two standalone distribution sites and a production of 8 billion pounds of milk per year, service and uptime are crucial to Darigold’s business. With these facts in mind, RHCC suggested the iTRACK system, a fleet tracking system that provides actionable fleet maintenance data reports that can span from individual trucks to collective lift truck data for multiple facilities, allowing for an overall snapshot of Darigold’s maintenance and productivity. The iTRACK system also enabled Darigold to monitor and reduce its overall costs per operating hour. The iTRACK system enabled Darigold to immediately see benefits through an integrated Web portal and assess the efficiency and productivity of its fleet. Through the close observation of its fleet, Darigold also was able to decrease its dependency on leased equipment, as it can now plan and anticipate maintenance activity.
Operational Impact
Quantitative Benefit
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