From OED to MSP: How ImageQuest is Transforming its Business with Continuum
Customer Company Size
SME
Region
- America
Country
- United States
Product
- Continuum RMM
- Continuity247
- IBM Cloud
- SoftLayer Infrastructure
Tech Stack
- Remote Monitoring and Management (RMM)
- Backup and Disaster Recovery (BDR)
- Continuous Data Protection
- Cloud Infrastructure
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
- Digital Expertise
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
- Analytics & Modeling - Predictive Analytics
- Infrastructure as a Service (IaaS) - Cloud Storage Services
Applicable Industries
- Professional Service
- Software
Applicable Functions
- Business Operation
- Facility Management
Use Cases
- Remote Asset Management
Services
- System Integration
- Cloud Planning, Design & Implementation Services
- Cybersecurity Services
About The Customer
ImageQuest, based in Nashville, Tennessee, started as an office equipment dealership in 2007. Over the years, the company has evolved significantly and now offers a complete suite of managed IT services. The transition from a 100% office equipment business to a managed IT services provider has been driven by their partnership with Continuum. ImageQuest leverages Continuum’s remote monitoring and management platform, Network Operations Center, and Help Desk to support their IT client base. The company aims to become a 100% managed IT services provider in the near future.
The Challenge
Initially operating as an office equipment dealership, ImageQuest was searching for the right technology partner who could help them integrate managed IT services into their portfolio and open new revenue streams. One of the biggest challenges they faced was finding good talent to support their growing IT client base. They needed a partner who could provide expertise and help them scale rapidly and seamlessly.
The Solution
ImageQuest partnered with Continuum to leverage their remote monitoring and management (RMM) platform, which generates smart, actionable tickets that are fully remediated by Continuum’s certified technical experts. This allows ImageQuest to scale rapidly without the need to hire additional staff. Continuum’s Network Operations Center (NOC) provides 24x7x365 monitoring, troubleshooting, and full problem resolution for ImageQuest’s clients. Additionally, Continuum’s U.S.-based Help Desk offers direct user support for various desktop issues. In March 2015, ImageQuest adopted Continuum’s Continuity247, a fully managed backup and disaster recovery (BDR) platform. This platform is supported by Continuum’s NOC, which ensures backups run 24x7x365 and addresses any issues that arise. Continuity247 uses Continuous Data Protection technology and IBM’s Cloud, SoftLayer Infrastructure, to replicate data across multiple datacenters, ensuring reliability and availability.
Operational Impact
Quantitative Benefit
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