From OED to MSP: How ImageQuest is Transforming its Business with Continuum
公司规模
11-200
地区
- America
国家
- United States
产品
- Continuum RMM
- Continuity247
- IBM Cloud
- SoftLayer Infrastructure
技术栈
- Remote Monitoring and Management (RMM)
- Backup and Disaster Recovery (BDR)
- Continuous Data Protection
- Cloud Infrastructure
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 分析与建模 - 预测分析
- 基础设施即服务 (IaaS) - 云存储服务
- 平台即服务 (PaaS) - 连接平台
适用行业
- Professional Service
- Software
适用功能
- 商业运营
- 设施管理
用例
- 远程资产管理
服务
- 云规划/设计/实施服务
- 网络安全服务
- 系统集成
关于客户
ImageQuest, based in Nashville, Tennessee, started as an office equipment dealership in 2007. Over the years, the company has evolved significantly and now offers a complete suite of managed IT services. The transition from a 100% office equipment business to a managed IT services provider has been driven by their partnership with Continuum. ImageQuest leverages Continuum’s remote monitoring and management platform, Network Operations Center, and Help Desk to support their IT client base. The company aims to become a 100% managed IT services provider in the near future.
挑战
Initially operating as an office equipment dealership, ImageQuest was searching for the right technology partner who could help them integrate managed IT services into their portfolio and open new revenue streams. One of the biggest challenges they faced was finding good talent to support their growing IT client base. They needed a partner who could provide expertise and help them scale rapidly and seamlessly.
解决方案
ImageQuest partnered with Continuum to leverage their remote monitoring and management (RMM) platform, which generates smart, actionable tickets that are fully remediated by Continuum’s certified technical experts. This allows ImageQuest to scale rapidly without the need to hire additional staff. Continuum’s Network Operations Center (NOC) provides 24x7x365 monitoring, troubleshooting, and full problem resolution for ImageQuest’s clients. Additionally, Continuum’s U.S.-based Help Desk offers direct user support for various desktop issues. In March 2015, ImageQuest adopted Continuum’s Continuity247, a fully managed backup and disaster recovery (BDR) platform. This platform is supported by Continuum’s NOC, which ensures backups run 24x7x365 and addresses any issues that arise. Continuity247 uses Continuous Data Protection technology and IBM’s Cloud, SoftLayer Infrastructure, to replicate data across multiple datacenters, ensuring reliability and availability.
运营影响
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