From Business Case to Patient Outcomes: A Healthcare People Analytics Success Story
Company Size
1,000+
Region
- America
Country
- United States
Product
- Visier
Tech Stack
- Platform-as-a-Service
- Data-Science-as-a-Service
- Data Warehouse
- Data Governance
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Digital Expertise
- Employee Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Predictive Analytics
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - Data Visualization
- Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Human Resources
Services
- Data Science Services
- System Integration
- Training
About The Customer
The customer is a major not-for-profit healthcare organization with over 100,000 employees. The organization is dedicated to delivering leading healthcare solutions and providing quality care to communities across multiple states. The Workforce Planning and Analytics Team, led by a senior director, plays a significant role in achieving the organization's mission. The team focuses on integrating data, creating shared knowledge, standardizing reporting and analytics delivery, and fostering a culture of analytics. The organization leverages Visier to enable leaders, managers, and associates to derive actionable insights from data, ultimately aiming to achieve strategic business priorities through data-driven insights and innovative practices.
The Challenge
The organization faced challenges due to an accelerating pace of change in healthcare, policy changes, and consumerization trends. The Workforce Planning and Analytics Team's senior director recognized that the organization was not optimally positioned to lead these changes with the right talent in the right places. Additionally, leaders needed faster and more complete access to workforce data for analysis and future planning. The organization underwent an HR transformation, moving to an HRBP model to support people leaders, but the HRBPs lacked the skill set to leverage analytics effectively. The director advocated for a strategic workforce planning and analytics function to empower HR and organizational leaders to proactively position the workforce to achieve strategic priorities.
The Solution
The organization implemented a strategic workforce planning and analytics function, leveraging Visier to enable data-driven insights and innovative practices. The Workforce Planning and Analytics Team works at the intersection of data and strategy, empowering HR and organizational leaders to position the workforce to achieve strategic priorities. The team integrates data, creates shared knowledge, and standardizes the delivery of reporting and analytics. They use a hub-and-spoke model for aligning analytics efforts and resources, utilizing shared platforms, technology, and expertise through a centralized analytics function. This includes a Platform-as-a-Service, Data-Science-as-a-Service, Data Scientist Workbench, Data Warehouse and Marts, and Data Governance. The organization has moved up the people analytics maturity curve from reactive to predictive and prescriptive analytics, aiming to optimize workforce planning and management.
Operational Impact
Quantitative Benefit
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