Fluke Connect Enhances Team Collaboration with Live Video
Technology Category
- Analytics & Modeling - Real Time Analytics
- Sensors - Camera / Video Systems
Applicable Industries
- Education
- Equipment & Machinery
Use Cases
- Real-Time Location System (RTLS)
- Remote Collaboration
Services
- System Integration
- Testing & Certification
About The Customer
Fluke is a renowned provider of a wide range of commercial testing equipment, including digital multimeters, thermal imagers, portable oscilloscopes, and air-quality meters. Their products are the preferred choice for technicians in industry and education alike. Fluke is committed to enhancing the efficiency and productivity of their customers by providing innovative solutions that facilitate seamless collaboration and knowledge sharing. The company's Fluke Connect system is a testament to this commitment, enabling users to transmit measurements directly from the tool they are using to a smartphone, sharing data instantly and securely with their entire team.
The Challenge
Fluke, a leading provider of commercial testing equipment, was facing a significant challenge in enabling efficient collaboration between their customers and technicians, regardless of their location. The test tool results were previously limited to one device, which posed a hurdle in allowing their customers to collaborate and share knowledge while on the job. Fluke wanted to make it easier for teams and employees to work together, wherever they were. The company had already built the Fluke Connect system, which allowed users to transmit measurements directly from the tool they were using to a smartphone, sharing data instantly and securely with their entire team within the context of their normal workflow. However, they wanted to further enhance this offering by adding real-time video capabilities.
The Solution
To address this challenge, Fluke turned to Vonage Video API. They wanted to embed real-time video directly into the workflows that their technicians were used to, and Vonage Video API provided the perfect solution. Fluke used the Vonage Video API for Android and iOS SDKs to add a “ShareLive” video call feature into their familiar interface, keeping teams connected both in the office and out in the field. With Share Live, a technician can start a video call from the field, show a colleague in the office the issue they’re having, and consult with them in real time, all without leaving the work site. Users can also manipulate the screen to draw attention to a particular aspect.
Operational Impact
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