Finanz Informatik stays up-to-date with IBM Software Services for Collaboration
Customer Company Size
Large Corporate
Region
- Europe
Country
- Germany
Product
- IBM Domino
- IBM Notes
- IBM Software Services for Collaboration
- IBM Software Accelerated Value Program
Tech Stack
- IBM Domino
- IBM Notes
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Digital Expertise
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
Use Cases
- Infrastructure Inspection
- Predictive Maintenance
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Finanz Informatik is the central IT service provider of the Savings Banks Finance Group, one of the largest private banking groups in Germany. The company processes data and develops software for savings banks, and it supports other companies within the Savings Banks Finance Group, such as insurance companies and building societies. The company was looking for a more contemporary messaging and collaboration platform and wanted to update its IBM Notes and Domino software architecture.
The Challenge
Finanz Informatik, a central IT service provider of the Savings Banks Finance Group in Germany, was looking to update its IBM Notes and Domino software architecture. The company traditionally coordinated with outside service vendors, predominantly IBM, to aid with its migration efforts. Beyond the migration, Finanz Informatik also wanted to secure ongoing assistance with the updated messaging environment. The company hoped that by off-loading routine, day-to-day tasks, it would free up staff time while securing superior quality support. Ideally, this new service would include a single point of contact for all of the company’s software-related issues and queries.
The Solution
Finanz Informatik engaged the IBM Software Accelerated Value trusted advisory service to oversee the staged migration of its IBM Notes and Domino software from version 6.5 to version 8.02, then 8.5 and subsequently to version 9.0, allowing the organization to leverage the latest capabilities in Notes and Domino 9.0. The IBM team coordinated with the business to gain a thorough understanding of the underlying environment, using this information to organize a smooth migration. At the same time, Finanz Informatik signed a three-year agreement to participate in the IBM Software Accelerated Value Program (AVP). As part of the program, IBM provides the business with a dedicated Accelerated Value Leader (AVL) who can spend up to 100 days at the client’s location to aid with managing and planning for the IBM Notes and Domino software environment.
Operational Impact
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