Financial Services Leader Accelerates Data Center Transformation and Maintains Business Continuity With NETSCOUT
Company Size
1,000+
Region
- America
Country
- United States
Product
- nGeniusONE® Service Assurance platform
- InfiniStreamNG® appliances
- vSTREAM™ virtual appliances
- nGenius® 5010 packet flow switch
- NETSCOUT® Premium Support Services
Tech Stack
- AWS
- Azure
- Cisco Webex
- VPN
- Cisco VDI
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
- Infrastructure as a Service (IaaS) - Hybrid Cloud
- Infrastructure as a Service (IaaS) - Private Cloud
- Infrastructure as a Service (IaaS) - Public Cloud
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
Use Cases
- Remote Asset Management
- Remote Collaboration
- Remote Control
Services
- Cloud Planning, Design & Implementation Services
- System Integration
- Testing & Certification
About The Customer
The customer is a leading investment management organization that focuses on delivering superior, consistent results for long-term investors. The company maintains regional offices across four continents. For years, the company’s information technology (IT) team has capitalized on the use of the NETSCOUT nGeniusONE Service Assurance platform and smart visibility approach to satisfactorily address technology challenges in their data center and call center environments. The company relies on such networking technology as Cisco Communications & Collaboration (UC&C), multi-cloud, and Equinix Co-location (Co-lo) facilities to deliver voice, video, and data application services to their user community.
The Challenge
The financial services company was in the final stages of a Data Center Transformation plan, which included consolidating the company’s on-premises data centers and transitioning other technology platforms and application workloads to additional Equinix Co-lo facilities. They were also looking to improve financial services delivery and reduce expenses by better leveraging the Amazon Web Services (AWS) and Microsoft Azure (Azure) multi-cloud environments, as well as expanding regional customer outreach on Cisco Voice over IP (VoIP) and Webex voice/video channels to conduct portfolio reviews and shareholder sessions. Furthermore, they needed to assure end-user experience to company workers-at-home who were suddenly relying on formerly underutilized virtual private network (VPN) and Citrix virtual desktop infrastructure (VDI) platforms for business service delivery.
The Solution
The IT team brought needed visibility into this transforming environment by adding NETSCOUT data sources. They installed InfiniStreamNG (ISNG) appliances at the new Equinix Co-lo facilities, which transform network traffic moving to/from company data centers and the Equinix and multi-cloud environments into smart data for use with nGeniusONE’s application, UC&C, and network analytics. They implemented nGenius 5010 packet flow switch (PFS) appliances in Equinix Co-lo facilities to support 40G network speeds and connections to/from AWS and Azure multi-cloud services and the company’s data center locations. They also expanded the use of already-deployed vSTREAM virtual appliances to get closer visibility into the application workloads running in AWS and Azure services at the Equinix Co-lo. In the Cisco environment, the IT team uses this expanded visibility to monitor network handoffs to Webex, which provides IT and Cisco Webex engineers with evidence that can be used for assessing UC&C service quality and troubleshooting.
Operational Impact
Quantitative Benefit
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