Nintex > Case Studies > FEGRO/SELGROS Streamlines Operations with Nintex Platform

FEGRO/SELGROS Streamlines Operations with Nintex Platform

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Technology Category
  • Automation & Control - Human Machine Interface (HMI)
  • Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries
  • Retail
Use Cases
  • Personnel Tracking & Monitoring
  • Track & Trace of Assets
Services
  • System Integration
About The Customer
FEGRO/SELGROS is a retail company based in the United States. The company had developed a set of standard operating procedures (SOPs) to cover various employee activities. However, it was facing challenges with its paper-based processes that lacked central control over procedures. This was causing inefficiencies in the company's operations, slowing down decision-making processes, and decreasing productivity. The company recognized the need to implement an intranet to store the SOPs and provide an easy way for employees to access them. They also saw this as an opportunity to simplify and automate their procedures.
The Challenge
FEGRO/SELGROS, a retail company based in the United States, was grappling with inefficient paper-based processes that lacked central control over procedures. This made it challenging for employees to ascertain if they were using the most recent version of a process. Moreover, tracking the progress of a process or ensuring its timely completion was virtually impossible. The company had developed a set of standard operating procedures (SOPs) to cover various employee activities, but it lacked a system for updating these procedures. Many of the procedures required employees to print out forms and circulate them to managers for approval. These paper-based approval processes were slowing decision making and decreasing productivity.
The Solution
To address these challenges, FEGRO/SELGROS implemented Nintex Forms and Nintex Workflow on a new Microsoft SharePoint Server 2010 intranet site. This allowed the company to standardize and automate processes, enabling its workforce to easily and effectively track the progress of work items. The company partnered with Fritz & Macziol, an international technology services firm, to build a system to create and update the company’s SOPs with enforced reviews and approvals. The solution also automated the procedures to provide greater transparency and improve efficiency. The SharePoint deployment began in November 2011 and by March 2012, Fritz & Macziol developed a Nintex Forms solution to manage how procedures are created and updated. The workflow converts the approved document to a PDF and publishes it on the Intranet.
Operational Impact
  • The implementation of Nintex Forms and Nintex Workflow has transformed FEGRO/SELGROS's operations. The company now has more reliable processes that are well documented and easy to execute. Escalations and tracking are built into Nintex Workflow and Nintex Forms, ensuring items are not lost in a pile of papers. SOPs are now in one place and employees can find them quickly. The integration of Nintex Forms with the company's SharePoint Intranet has made it easy for staff to find the correct form and follow through the entire procedure. Furthermore, workflows can be quickly redesigned or added using an easy-to-use graphical interface, and deploying the updated process back to the server requires no downtime.
Quantitative Benefit
  • Approval times reduced from days to a few hours
  • Significant increase in employee productivity
  • Enhanced visibility into processes

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