Federation of Organizations Leverages DocuWare Cloud for Streamlined Operations
Company Size
1,000+
Region
- America
Country
- United States
Product
- DocuWare Cloud
- Abila MIP Fund Accounting
Tech Stack
- Cloud Computing
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Digital Expertise
- Productivity Improvements
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Human Resources
Use Cases
- Regulatory Compliance Monitoring
- Remote Collaboration
Services
- Cloud Planning, Design & Implementation Services
About The Customer
Federation of Organizations is a multi-service, community-based social wellness agency that provides health and wellness, senior and children’s, housing and support services in Suffolk, Nassau, Queens, Brooklyn, Bronx and Manhattan. The organization had been using the DocuWare on-premises solution for almost 10 years, but utilized only basic capabilities. The IT Director, Michael Serrano, wanted to review and further leverage the DocuWare solution. As a result, he learned about the increased functionality that would be gained by migrating to DocuWare Cloud. He educated the department heads and staff about how the cloud worked.
The Challenge
Federation of Organizations, a multi-service, community-based social wellness agency, had been using the DocuWare on-premises solution for almost 10 years, but utilized only basic capabilities. IT Director Michael Serrano wanted to review and further leverage the DocuWare solution. As a result, he learned about the increased functionality that would be gained by migrating to DocuWare Cloud. He educated the department heads and staff about how the cloud worked. The challenge was to break down the misconception that if software is not on-premises it’s not secure. Once he explained how information is encrypted and transmitted, everyone jumped on board. The migration to the cloud solution went live in early April 2020, at a time when staffers were adapting to working from home due to COVID-19.
The Solution
Serrano developed a migration plan and the cloud solution went live in early April 2020. At the time, staffers were adapting to working from home due to COVID-19, but because they were already familiar with DocuWare, the transition was straightforward. Federation also integrated DocuWare Cloud with its Abila MIP Fund Accounting software. DocuWare’s automation features streamlined managers and staffers’ key tasks. Now, most documents arrive electronically so there’s less need for scanning. Employees can print electronic documents directly into DocuWare. The documents are then sent to a monitored folder that automatically distributes them into the corresponding DocuWare in-baskets.
Operational Impact
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