Enhancing Workplace Productivity for a Global Financial Service Firm through Digital Experience Management
Technology Category
- Application Infrastructure & Middleware - Event-Driven Application
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Cement
- Transportation
Applicable Functions
- Logistics & Transportation
Use Cases
- Construction Management
- Inventory Management
Services
- Hardware Design & Engineering Services
- System Integration
The Customer
Not disclosed
About The Customer
The customer is a global multilateral financial advisory firm, headquartered in the US, with a presence in over 30 countries. The organization uses investment as a tool to build market economies and boasts of a truly global workforce spread across continents. To manage this diverse global workforce and to maintain a sustainable competitive advantage, the company turned its focus on being at the forefront of technology investment. The customer was looking to reduce operational expenditure and cost through infrastructure modernization, navigate their previously unchartered waters of digital adoption and provide a seamless experience to employees, while focusing on core competencies and mitigating business risks.
The Challenge
The customer, a global multilateral financial advisory firm, was facing a multitude of challenges. They were looking to secure business growth, protect margins, and align operations across countries to rapidly changing market needs. Business agility was critical to increase operational efficiency. However, the performance of their existing hardware and applications, along with a clunky collaboration environment, were major hindrances to employee productivity and end-user experience. The business aimed at reducing the cost of managing incidents, eventually reducing the number of incidents, and minimizing false alarms. Additionally, the customer was operating with geographically distributed localized service desks that were using non-standard processes. This was leading to redundancies, operational inefficiencies, and sub-optimal IT service delivery.
The Solution
Zensar, as a trusted-advisor and system integrator, helped the customer formulate and execute a comprehensive workplace technology strategy. The key solution tenets were based on user persona mapping, digital user experience management, proactive and preventive healing, and user aligned VDI (Virtual Desktop Infrastructure). Zensar devised a persona aligned right-fit workplace based on the existing digital behavioral patterns of users in terms of application usage, hardware utilization & services. The initiative comprised of multiple tracks – Windows 10 migration, VDI, Enterprise mobility (migrating Blackberry to Intune), Office 365 support, ITSM (IT Service Management) solutions and SIAM (Service Integration and Management). Zensar adopted a transformative solution approach and added value to each of the tracks as part of the vision 2020 program for the customer. User experience remained at the core of the overall solution and every other component aligned itself to this experience.
Operational Impact
Quantitative Benefit
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