Elara Caring Delivers Exceptional Patient Care and a Streamlined Employee Experience
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Abnormal Integrated Cloud Email Security (ICES)
- Microsoft 365
Tech Stack
- Behavioral AI
- Email Security
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Employee Satisfaction
- Cost Savings
- Customer Satisfaction
- Digital Expertise
Technology Category
- Cybersecurity & Privacy - Identity & Authentication Management
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Human Resources
Services
- System Integration
- Training
About The Customer
Elara Caring is one of the largest home care providers in the United States, offering a range of services including skilled nursing, behavioral health, palliative, hospice, and personal care. The company serves over 60,000 patients across 16 states, aiming to provide holistic home care that allows patients to heal in the comfort of their own homes. Elara Caring operates in a highly regulated environment, adhering to state and federal data privacy regulations such as HIPAA. The company also faces challenges in a competitive talent market, where outdated technology can impact employee satisfaction and retention. Eric Bowerman, the Chief Information Security Officer, emphasizes the importance of seamless security measures to reduce stress for employees and improve their work experience.
The Challenge
Elara Caring, one of the largest home care providers in the United States, faced significant challenges in ensuring data privacy and security while providing a seamless employee experience. The company serves over 60,000 patients across 16 states and must navigate a complex landscape of state and federal data privacy regulations, including HIPAA. The healthcare industry is also known for high turnover rates, and outdated technology can negatively impact employee satisfaction. When Eric Bowerman joined as the Chief Information Security Officer in mid-2021, he noticed that employees were struggling to differentiate between authentic emails and phishing attacks, which was a significant threat to patient data security. The existing Microsoft 365 email security was catching basic threats, but advanced threats were still reaching employee mailboxes, causing stress and potential data breaches.
The Solution
To address these challenges, Elara Caring implemented Abnormal Integrated Cloud Email Security (ICES) to enhance their existing Microsoft 365 email security. Abnormal ICES was chosen for its ability to block advanced threats that were previously bypassing the secure email gateway. This new solution not only improved email security but also enhanced the overall employee experience by allowing them to manage access more efficiently. The implementation of Abnormal ICES reduced the stress associated with email security, enabling employees to focus more on patient care. The solution also provided a simple setup and ease of use, which was highly valued by the operations staff. Additionally, Abnormal ICES allowed Elara Caring to decommission their existing secure email gateway, resulting in cost savings and reduced risk of data breaches.
Operational Impact
Quantitative Benefit
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