Case Studies > Efficiency Looks Good on Skin Script

Efficiency Looks Good on Skin Script

Customer Company Size
SME
Region
  • America
Country
  • United States
Product
  • NetSuite
  • RF-SMART
Tech Stack
  • Mobile Inventory Management
  • Real-Time Inventory Updates
  • Sales Order Picking
Implementation Scale
  • Enterprise-wide Deployment
Impact Metrics
  • Customer Satisfaction
  • Productivity Improvements
  • Digital Expertise
Technology Category
  • Functional Applications - Enterprise Resource Planning Systems (ERP)
  • Functional Applications - Inventory Management Systems
  • Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries
  • Consumer Goods
  • Retail
Applicable Functions
  • Logistics & Transportation
  • Warehouse & Inventory Management
Use Cases
  • Inventory Management
  • Warehouse Automation
  • Real-Time Location System (RTLS)
Services
  • System Integration
  • Training
  • Software Design & Engineering Services
About The Customer
Skin Script is a wholesale skincare company that exclusively sells to licensed aestheticians. The company distributes its products across the United States and has been experiencing significant growth. To manage this growth effectively, Skin Script needed advanced software solutions for inventory management and financial planning. The company implemented NetSuite to handle these aspects but required additional support to ensure a smooth transition and optimal functionality. Skin Script's primary objective was to offer same-day shipping to keep their customers satisfied, necessitating a more efficient and error-free inventory management system.
The Challenge
Skin Script, a wholesale skincare company, faced challenges in managing their growing business. They needed a robust software solution to handle inventory management and financial planning. The company aimed to offer same-day shipping to enhance customer satisfaction. However, their existing manual processes for sales order picking and packing were inefficient and prone to errors. The company also lacked a logical warehouse layout, which further complicated their operations. To address these issues, Skin Script sought a comprehensive solution that could streamline their inventory management and improve overall efficiency.
The Solution
To ensure an efficient implementation of NetSuite, Skin Script partnered with Eide Bailly, a 5-star NetSuite partner with extensive implementation experience. Eide Bailly provided comprehensive support, answering questions and addressing any issues that arose during the implementation process. They also recommended RF-SMART for mobile inventory management to eliminate manual sales order picking processes. RF-SMART's functionality was a perfect fit for Skin Script's business needs, offering mobile capabilities for restocking, bin putaway, and bin transfers. The implementation of RF-SMART led to a more logical warehouse layout, reducing errors and increasing efficiency. The system's prompts guided employees to the correct locations, significantly improving the accuracy of order picking and packing processes.
Operational Impact
  • RF-SMART's Sales Order Picking feature has significantly reduced errors and increased efficiency for Skin Script. The system's prompts ensure that employees pick the correct products, preventing mistakes.
  • The implementation of RF-SMART has doubled the number of orders picked daily, from 250 to over 500. This improvement has eliminated the backlog of orders that used to accumulate over the weekends.
  • RF-SMART Pack Station has provided visibility into the shipping process, reducing packing errors. Orders are now picked, packed, and labeled in succession, ensuring accuracy at every step.
  • The efficiency gained in the shipping department has enabled Skin Script to offer same-day shipping, a primary objective of their inventory management solution. This has reduced customer service strains and improved overall customer satisfaction.
  • The easy implementation and user-friendly design of RF-SMART have made it straightforward for employees to use, requiring minimal training and allowing the company to focus on other tasks.
Quantitative Benefit
  • Order picking has doubled from 250 to over 500 orders per day.
  • Same-day shipping capability has been achieved, meeting a primary business objective.

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