Efficiency & Accuracy Look Good on Cargo Crew
Customer Company Size
SME
Region
- Pacific
Country
- Australia
Product
- NetSuite
- RF-SMART
Tech Stack
- Barcode Scanners
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries
- Retail
- Consumer Goods
Applicable Functions
- Warehouse & Inventory Management
- Business Operation
Use Cases
- Inventory Management
- Warehouse Automation
- Process Control & Optimization
Services
- System Integration
- Training
About The Customer
Since 2002, Cargo Crew has been supplying quality garments and aprons from their Melbourne warehouse to more than 25,000 customers in over 80 countries around the world. Servicing the hospitality, retail, corporate, and hotel industries, this SEDEX and BSCI accredited organization sources products from suppliers that meet international quality standards for labor ethics and sustainability. As a family-led business, Cargo Crew prides itself on building lasting relationships and treating its clients like family.
The Challenge
Cargo Crew needed an ERP platform that could scale with their growing business and accommodate the almost limitless color, size, and style combinations they offer. They required a system that could help them pick and ship quickly and accurately to maintain their high standards of customer service. The challenge was to find a solution that could integrate seamlessly with their existing operations and support their future growth plans.
The Solution
Cargo Crew implemented NetSuite as their ERP platform, which was recommended by their NetSuite Partner, Annexa. They also integrated RF-SMART for inventory management, which is built into NetSuite. The implementation process involved internal team buy-in, with Paul Rodgers acting as a super-user and training other team members. Each department had a project champion to ensure alignment and readiness for the go-live. The use of RF-SMART's simple user interface and real-time stock movements eliminated manual entry and capture errors, significantly improving efficiency and accuracy.
Operational Impact
Quantitative Benefit
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