Case Studies > Eastern Bag & Paper Wraps up Greater Revenues and Savings with Omnitracs Roadnet Technologies

Eastern Bag & Paper Wraps up Greater Revenues and Savings with Omnitracs Roadnet Technologies

Company Size

1,000+

Region

America

Country

United States

Product

Roadnet
MobileCast
Roadnet Info Center

Tech Stack

Geocoding
Handheld Devices
Real-time Route Information

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Cost Savings
Customer Satisfaction
Productivity Improvements

Technology Category

Analytics & Modeling - Real Time Analytics
Functional Applications - Fleet Management Systems (FMS)
Functional Applications - Remote Monitoring & Control Systems

Applicable Functions

Logistics & Transportation
Warehouse & Inventory Management

Use Cases

Fleet Management

Services

Software Design & Engineering Services
System Integration

About The Customer

Eastern Bag & Paper Group, founded in 1918, is one of the largest distributors of commercial paper products in the Northeast. The company serves a diverse range of customers, including industrial, food service, health care, and janitorial service sectors. With a service area extending from Northern Virginia to Maine, Eastern Bag operates from four locations, including a new 125,000 square-foot warehouse in Hamilton, NJ, and a cross-docking facility in Herndon, VA. Their fleet of 70 trucks covers 65 dynamic routes daily, serving 9,000 customers ranging from small businesses to large nursing home companies. The company is dedicated to providing exceptional service, as emphasized by their Corporate Transportation Manager, Antonio Brown.

The Challenge

Eastern Bag & Paper Group, a major distributor of commercial paper products and allied items, faced challenges in optimizing their delivery routes and improving customer service. With a fleet of 70 trucks covering 65 dynamic routes daily across a vast East Coast territory, the company needed a solution to reduce route planning time, decrease driver overtime, and enhance field communications. Additionally, they aimed to improve customer service by providing real-time route information and managing exceptions proactively.

The Solution

To address their challenges, Eastern Bag & Paper Group implemented Omnitracs Roadnet Technologies' suite of products, including Roadnet, MobileCast, and Roadnet Info Center, in 2003. Roadnet optimized their routing, resulting in a 50% reduction in route planning time and a 15% decrease in driver overtime in the first year. MobileCast integrated field communications with the routing system, allowing drivers to geocode each stop with handheld devices, enhancing route precision and driver accountability. Roadnet Info Center provided real-time route information, enabling customer service representatives to proactively manage exceptions and improve customer service by reducing redundant phone calls between CSRs, dispatchers, and drivers.

Operational Impact

Eastern Bag & Paper Group saw significant operational improvements with the implementation of Omnitracs Roadnet Technologies' products. The optimized routing through Roadnet led to a 50% reduction in route planning time, while MobileCast enhanced field communications and driver accountability. Roadnet Info Center's real-time route information allowed customer service representatives to proactively manage exceptions, improving customer service and reducing redundant phone calls. The company also achieved greater vehicle utilization, with one truck now doing the work of three, and did not need additional vehicles despite expanding their territory. Additionally, the number of daily runs decreased from 35 trucks in 2006 to 32 trucks in 2008, despite business volume growth.

Quantitative Benefit