E2open Streamlines Parcel Shipping for Bausch + Lomb
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- e2open Global Parcel
Tech Stack
- Carrier Management System
- Tracking System
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Logistics & Transportation
- Warehouse & Inventory Management
Use Cases
- Track & Trace of Assets
- Fleet Management
- Inventory Management
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Bausch + Lomb is a globally recognized healthcare brand known for its high-quality eye care products. The company has a vast distribution network that requires efficient management to maintain its reputation and customer satisfaction. With significant growth, Bausch + Lomb's in-house distribution system struggled to keep up, leading to operational inefficiencies and increased costs. The company sought a solution to standardize and streamline its distribution processes to ensure smooth and seamless product delivery.
The Challenge
Bausch + Lomb faced significant challenges in managing their distribution system due to the use of 25 different carriers, each with unique services and barcodes. This complexity made label maintenance labor-intensive and costly. Additionally, tracking thousands of items across different carrier sites was time-consuming and inefficient, preventing Bausch + Lomb from providing accurate delivery times to customers. They needed a unified system to link all carriers, enforce compliance, and streamline tracking processes.
The Solution
E2open Global Parcel was implemented to address Bausch + Lomb's distribution challenges. The solution supports various tariffs, services, and special fees for all carriers, consolidating information into a single system. This integration eliminates the need to navigate multiple carrier sites and languages. E2open Global Parcel automates the production of shipping documentation, including labels, manifests, and commercial invoices, reducing manual efforts. The system provides comprehensive performance data, enabling Bausch + Lomb to deliver accurate information to stakeholders and improve overall distribution efficiency.
Operational Impact
Quantitative Benefit
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