Gem > Case Studies > Dropbox Enhances Sourcing Efficiency with Gem

Dropbox Enhances Sourcing Efficiency with Gem

Technology Category

Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Telecommunications

Applicable Functions

Procurement

Use Cases

Supply Chain Visibility
Time Sensitive Networking

About The Customer

Dropbox is a leading platform for content collaboration, founded in 2007. With over 2500 employees, Dropbox has a significant need for efficient and effective talent acquisition. The company's talent team was tasked with filling hundreds of open roles, often requiring hard-to-find talent. The team, led by Mike Moriarty, the Global Head of Engineering Staffing, was facing challenges in sourcing efficiency, quantifying their time, and gaining necessary insights for improvement. They were in need of a solution that could streamline their process, automate manual tasks, and provide granular insights into their recruitment funnel.

The Challenge

Dropbox, a leading platform for content collaboration since 2007, was facing significant challenges in its talent acquisition process. The talent team was tasked with filling hundreds of open roles, often requiring hard-to-find talent. With a team of 27 sourcers, the process was inefficient and was expected to create more obstacles in the future. The team needed a way to quantify their time, increase outreach efficiency, and gain access to insights necessary for improvement. Mike Moriarty, the Global Head of Engineering Staffing at Dropbox, was leading the majority of Dropbox’s technical recruiting efforts. However, he and his team were grappling with these evolving sourcing efficiency challenges and began evaluating recruiting platforms in the market.

The Solution

After evaluating various vendors, Dropbox chose to partner with Gem, a platform that provides unprecedented insight into recruitment funnels. Gem's analytics allowed Moriarty’s team to gain granular insights into their sourcing team’s activity and other benefits. The platform provided response rates broken down by team member and specific role, giving Dropbox an easy, at-a-glance look at the sourcing team’s output and performance. Instead of spending valuable time pulling data and manually calculating metrics, Moriarty could see his team’s performance quantified and updated automatically within Gem. Furthermore, increased visibility into outreach and down funnel metrics allowed the Dropbox team to segment by skillsets and locations, making projections based on previous recruitment performance within those subsets. Gem also automated most of the manual work that goes into sourcing, saving significant time for the recruiters.

Operational Impact

The implementation of Gem brought about significant operational improvements for Dropbox. The platform's analytics provided the team with real-time evaluation of their efficiency and performance. The increased visibility into outreach and down funnel metrics allowed the team to segment by skillsets and locations, enabling them to make projections based on previous recruitment performance within those subsets. This level of insight was unprecedented for the team and allowed for more strategic decision-making. Furthermore, the automation of manual tasks freed up valuable time for the recruiters, allowing them to focus on more strategic aspects of their roles. The team was also able to more easily personalize outreach, leading to a doubling of their conversion to initial phone screen.

Quantitative Benefit