Driving IT Efficiency: AC Transit Accelerates with Automox
Company Size
1,000+
Region
- America
Country
- United States
Product
- Automox
Tech Stack
- Cloud-based System
- Centralized View
- Real-time Visibility
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - Data Visualization
- Cybersecurity & Privacy - Security Compliance
- Platform as a Service (PaaS) - Device Management Platforms
Applicable Industries
- Cities & Municipalities
- Transportation
Applicable Functions
- Business Operation
- Maintenance
Use Cases
- Cybersecurity
- Remote Control
Services
- System Integration
- Training
About The Customer
AC Transit is a prominent public transportation provider headquartered in Oakland, California. Established in 1960, the agency serves the community with a workforce of 3,000 employees and manages 1,200 endpoints across the state. AC Transit is committed to innovation and efficiency in its operations, continually seeking ways to improve its IT infrastructure and service delivery. The agency's dedication to serving its community is evident in its proactive approach to addressing IT challenges and enhancing operational efficiency.
The Challenge
AC Transit faced significant challenges in updating software across its expansive network, particularly with legacy applications. The organization also dealt with interdivisional silos, which created inefficiencies and inconsistencies in system patching. The onset of remote work in 2020 further highlighted the need for a more effective and centralized patching solution. AC Transit needed a way to ensure that all systems were patched correctly and that their patching efforts were effective, especially given the diverse geographical locations of their divisions and departments.
The Solution
AC Transit turned to Automox for its cloud-based, centralized, and customizable approach to network management. Automox's solution provided AC Transit with a centralized view and the flexibility to tailor the system to its unique needs. This enabled the agency to automate patching processes and enhance its cybersecurity practices. Automox's clear reporting capabilities allowed AC Transit to maintain real-time visibility across its environment, ensuring that all assets were accounted for and properly managed. The close account support and collaboration with Automox's team were invaluable, helping AC Transit customize the solution for optimal effectiveness. The agency took immediate steps to address the uncertainties around patching during the remote work transition, leveraging Automox to maintain device compliance and streamline IT operations.
Operational Impact
Quantitative Benefit
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