Technology Category
- Cybersecurity & Privacy - Identity & Authentication Management
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Quality Assurance
Use Cases
- Onsite Human Safety Management
- Personnel Tracking & Monitoring
Services
- System Integration
- Testing & Certification
About The Customer
The Prince’s Trust is a leading charity for young people in the UK. Since 1976, it has been helping young, disadvantaged people around the UK to improve their lives. Over 870,000 young people, aged between 11 and 30, have been supported through a number of initiatives, from educational support and mentoring programmes, to professional short courses and personal development activities. The charity has thousands of individuals in its care, 1,200 delivery partners and 50 sites around the UK. It offers extensive programmes, activities, mentoring and support to help safeguard young people.
The Challenge
The Prince’s Trust, a leading UK charity for young people, was facing challenges with its in-house safety data systems. The charity, which has thousands of individuals in its care, 1,200 delivery partners and 50 sites around the UK, was relying on paper-based internal processes. This led to work duplication, prolonged working methods, and an inability to review data effectively. The stakeholders often misunderstood their responsibilities, thinking they ended once the paper-based form was completed. The charity also struggled with the quality of data available, which impacted its ability to demonstrate the value of its work to senior stakeholders. The lack of a digital system was hindering the charity's ability to safeguard young people effectively and efficiently.
The Solution
The Prince’s Trust adopted Info Exchange, a digital system that transformed its incident reporting and employee confidence. The new system enabled the charity to share data and gain a deeper understanding of any incidents that occur. It also helped the charity to collect more vital information and identify more issues facing the young people in its care. An automated email notification system was implemented to alert the broader team when a new problem had been uploaded, ensuring nothing was missed. Info Exchange also integrated a new scheduled reporting system, which automatically generated comprehensive email reports, saving significant administration time. The system was well-received by the team, quieting down initial teething problems more quickly than anticipated.
Operational Impact
Quantitative Benefit
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