Delivering a boost to profit margins with new insight into customers
Customer Company Size
Large Corporate
Region
- America
Country
- Brazil
Product
- IBM Cognos TM1
Tech Stack
- Enterprise Planning Solution
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Revenue Growth
- Customer Satisfaction
Technology Category
- Analytics & Modeling - Real Time Analytics
Applicable Industries
- Food & Beverage
Applicable Functions
- Sales & Marketing
Use Cases
- Predictive Replenishment
Services
- Data Science Services
About The Customer
The Hershey Company, commonly referred to as Hershey’s, is the largest chocolate manufacturer in North America and one of the top ten largest chocolate manufacturers worldwide. It was founded in 1894 and its products are sold in around 90 countries. The Hershey Company in Brazil (Hershey’s Brazil) faces stiff competition from local chocolate manufacturers. To maximize sales to its customers—primarily food retailers and wholesalers—Hershey’s Brazil sought a better way to capture customer-specific data, such as profit-and-loss information and local patterns in demand, and use the insight to shape more effective sales strategies.
The Challenge
The Hershey Company in Brazil (Hershey’s Brazil) faces stiff competition from local chocolate manufacturers. To maximize sales to its customers—primarily food retailers and wholesalers—Hershey’s Brazil sought a better way to capture customer-specific data, such as profit-and-loss information and local patterns in demand, and use the insight to shape more effective sales strategies. Hershey’s Brazil wanted to better understand its customers in order to make the best business decisions and increase sales.
The Solution
Hershey’s Brazil sought a solution that would allow it to compete at its best in the challenging Brazilian marketplace. They chose to work with CTI Global, a local IBM Business Partner, as they felt they could provide them with a good solution, great expertise and valuable knowledge transfer. Their experience of implementing similar solutions for other large enterprises in Brazil was another key selling point for them. With IBM Cognos TM1, Hershey’s Brazil can drill down into sales data to determine the best price point for each customer, in each region of Brazil.
Operational Impact
Quantitative Benefit
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