Customer Success Story: Tonawanda Water Resource Department
Company Size
1,000+
Region
- America
Country
- United States
Product
- GENESIS32™ Enterprise Edition
- WebHMI™
- DataWorX™32
- GraphWorX™32
- TrendWorX™32
- AlarmWorX™32 Multimedia
Tech Stack
- OPC technology
- KEPware OPC drivers
- Modicon PLCs
- Industrial Control Links Devices
- Cisco backbone
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Networks & Connectivity - Ethernet
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Cities & Municipalities
- Utilities
Applicable Functions
- Facility Management
- Maintenance
Use Cases
- Process Control & Optimization
- Remote Asset Management
- Water Utility Management
Services
- Software Design & Engineering Services
- System Integration
About The Customer
The Town of Tonawanda, formed in 1836, is located north of Buffalo, New York, with a population of approximately 80,000. The Water Resource Department of the town operates and maintains hundreds of miles of water and sewer lines. Each year, billions of gallons of water drawn from the Niagara River are treated, distributed, collected, and cleaned to serve their residents. The department is responsible for ensuring the continuous supply of clean and safe water to the residents of the town. The name Tonawanda, or “Swift Waters,” was given to the area by the original Native American inhabitants, reflecting the importance of water resources in the region.
The Challenge
The Town of Tonawanda was facing high support costs for their existing HMI/SCADA package and other third-party applications such as reporting solutions. The legacy system was expensive to maintain and did not provide the flexibility and scalability required for future expansion. The town was looking for a solution that would not only reduce their support costs but also provide a platform that they could build upon in the future. They needed a system that could support additional functionality such as wireless operator stations, the ability to stay connected via mobile phones, and more. The system also needed to be robust and reliable, with redundancy at multiple levels to ensure continuous operation.
The Solution
ICONICS software was deployed to replace the legacy HMI/SCADA application. The GENESIS32™ Enterprise Edition and WebHMI™ were installed at both the Water and the Wastewater Treatment Facilities. Between both locations, there are five GENESIS32 servers, five WebHMI servers, and numerous dedicated and browser-based clients. DataWorX™32 plays an important role in the application, allowing the Water Treatment Facility’s server to act as the backup server for the Wastewater Treatment Facility, and vice versa. Both applications take full advantage of the power of GraphWorX™32, providing rich and informative operator screens. TrendWorX™32 is deployed, providing operators with real-time trending. AlarmWorX™32 Multimedia is used to distribute alarms and events to the appropriate people. ICONICS software is also deployed at 13 remote pumping stations connected over leased lines back to the control room. The system was installed by town employees, with sales and technical support from BCS in Buffalo, NY.
Operational Impact
Quantitative Benefit
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