Customer Success Story - CoValence Laboratories
Company Size
100-200
Region
- America
Country
- United States
Product
- BatchMaster ERP
Tech Stack
- ERP Software
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Consumer Goods
- Healthcare & Hospitals
Applicable Functions
- Discrete Manufacturing
- Quality Assurance
Use Cases
- Manufacturing System Automation
Services
- System Integration
About The Customer
CoValence Laboratories, Inc is a Chandler, Arizona-based company that formulates and manufactures professional topical products. The company is a custom topical application developer and manufacturer offering a turn-key solution for taking a product concept through manufacture and fill, packaging, design, and product data writing. CoValence develops products for private brands within the esthetic, spa, medispa, and medical markets. This market leader is an FDA registered laboratory that has been researching, formulating, and manufacturing skin care products for the professional market for nearly 20 years. Their innovative formulas, personalized customer service, convenient low minimums, and strict confidentiality have made them an industry leader. CoValence's clients include plastic surgeons, dermatologists, spas, salons, and specialty niches, whose own customers, in turn, include everyone from the Hollywood elite to the savvy consumer, both nationally and internationally.
The Challenge
CoValence Laboratories, a custom topical application developer and manufacturer, was facing challenges with their existing 'Out-of-the-Box' accounting package that supported a discrete manufacturing model. The system was not able to meet the growing sales and production needs of the company. Customizing the existing system to enable even the most basic functionality was proving to be a significant investment. Moreover, the company was also facing increasing compliance demands in their International Market requirements. The company realized that customizing their original accounting system would cost too much in meeting their business growth or the increasing compliance demands in their International Market requirements.
The Solution
CoValence chose BatchMaster ERP to overlay their existing accounting package and investment, while extending their capabilities in Cosmetics Manufacturing. BatchMaster ERP allows CoValence to meet the needs of customer and industry compliance, both in the U.S. and abroad. BatchMaster ERP contained specific features and reports out-of-the-box that were specific to the Manufacturing and Distribution model of topical application product manufacturers. BatchMaster ERP allows all departments of an organization to clearly communicate and share information. Where necessary, BatchMaster ERP makes the most important data part of the printed records used in the plant and sent to the customers. Some of these documents included Material Safety Data Sheets, Certificates of Analysis, Bar-coded Sales Orders, Back Order Reports, Pick-Lists, and Bills of Lading.
Operational Impact
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